In this episode of What’s Next, we speak with Sharon Leong, Chief Executive Officer at Thompsons Travel, about how corporate travel has transformed and what modern businesses need to prioritise heading into 2026. Sharon reflects on the company’s 40-year legacy and explains how technology, mobile tools and smart booking systems are reshaping business travel—making it faster, more seamless and more personalised than ever before. She also highlights the growing importance of traveller wellness, from smarter hotel choices to thoughtful travel policies that help employees stay rested, productive and safe on the road.

Sharon dives into how Thompsons Travel is using real-time communication, global tracking tools and 24/7 personalised support to strengthen duty of care and ensure travellers are never alone when disruptions arise. She also shares insights into rising African business destinations, the surge in sustainability-focused travel decisions and the crucial role AI will play in enhancing—not replacing—the human expertise of travel consultants. A must-watch for organisations looking to refine their corporate travel strategy for the future.