As the title suggest, this week’s episode of SDR focuses on service managers stepping in to do things that aren’t in their job description. It’s a topic we’ve seen discussed on social media a few times now, so we thought we’d weigh in. As Christian says in our chat: “a service manager stepping in to drive the shuttle when there’s literally nobody else available could be a nice symbolic gesture.” But when we hear about this kind of development happening in a dealership, we take it as a warning sign

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