513: Signet Jewelers EVP & Global CIO Howard Melnick discusses

Why Howard joined Signet Jewelers

The company's path to brilliance strategy, which has been focused on 1) customer-first, 2) omnichannel with a digital focus, and 3) building a culture of agility and efficiency

How COVID served as an accelerant for the company's digital strategy

How IT has leveraged centers of excellence to achieve agility and efficiency at scale

Why measuring business value is the most important metric businesses should focus on

How the company uses analytics to help maximize return

How augmented reality allows customers to try on a ring from home

How the company enabled its jewelry consultants to keep working during the pandemic

Among a variety of other topics.

_________________________________

This episode is sponsored by Sykes and SECURITI.ai.