This episode was originally published as part of the Restaurant Growth Podcast. It has been rebranded as part of The Pre-Shift Podcast as of January 2023. The information presented may no longer be up-to-date and may differ from the viewpoints and insights currently shared on The Pre-Shift Podcast.

In this episode, D.J. chats with Jensen Cummings about the importance of laying a strong foundation for sustainable business practices in the restaurant industry. He highlights the need for clarity and meaningful communication in hiring and management processes. Key points cover avoiding uninspired job posts, eliminating empty words, ensuring clear pay expectations, providing transparent benefits, setting clear interview expectations, and establishing effective onboarding and training procedures. The goal is to build a sustainable, equitable, and profitable business model that values employees and promotes retention and satisfaction.

00:00 Introduction and Initial Thoughts
00:21 Personal Background and Business Overview
01:05 Foundational Insights and Tips
01:51 Red Flags in Hiring Practices
07:05 Industry Challenges and Solutions
10:12 Investment in People and Culture
13:17 Clarity in Hiring and Onboarding
32:24 Conclusion and Call to Action

About Jensen Cummings
Jensen Cummings is a fifth-generation Chef & Certified Cicerone, based in Denver, CO.. His brands Best Served Creative and Best Served Podcast are working tirelessly in the pursuit of valuing and focusing on Why and Who before what and how for the Hospitality Industry. Their mission is to advance acknowledgment of our purpose and our people through storytelling, marketing and evolving the business model of restaurants and F&B hospitality.

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7shifts is a restaurant platform that helps operators and managers hire, train, schedule, pay and retain their restaurant teams. With an easy-to-use platform and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.