SMB Community Podcast

Segment One: Amy's First Company & Some Updates

April 1st marks the anniversary of Amy B's first company.

We discuss how she got here.

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Segment Two: MSP Question of the Week & News

Are you keeping an eye out for vendor errors?

And one more thing about AI. Some people want to stop it. Elon Musk and Steve Wozniak:

https://finance.yahoo.com/news/elon-musk-apple-co-founder-103416584.html

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Segment Three: Five minutes with a Smart Person ft. Rich Freeman and Manuel Palachuk

Rich Freeman is founding editor and executive editor of The ChannelPro Network. One of the tech industry's most experienced, respected authorities on the SMB channel, Rich has been writing about managed services since 2007.

He has spoken or moderated sessions at live and virtual events for Acronis, Auvik, Axcient, ChannelPro, IT Glue, and SkyKick, among others, and has written for CIO, Computerworld, InfoWorld, Network World, and Redmond Channel Partner magazines. Rich has also produced strategic content for vendors including AMD, Citrix, Dell, IBM, Microsoft, Oracle, and VMware.

Manuel Palachuk has over 30 years of business, management, and training experience in the computer and electronics industries. Manuel has owned several successful businesses, managed several successful IT and MSP service companies, and coached, mentored, or trained many more businesses all over the world. He is an expert of process, systems, and their efficiency who is driven toward continuous improvement in all aspects of business. He is a well-known author in the IT consulting community for Small and Medium-sized Businesses, and an experienced speaker and trainer at industry conferences.

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Don't miss this: Asigra - Don't Be the Latest MSP Victim.

Learn how new ransomware threats put your business at risk. - April 19th -https://mspwebinar.com/does-your-backup-protect-you-against-the-latest-ransomware-attacks/

Register Now: https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

NSITSP - Amy B., Karl, & Jeff Ponts - Channel Partners Conference & Expo on May 3rd

Channel Partners Conference & Expo Here:

https://channelpartnersconference.com/

NSITSP - Insurance - Brian Mahon - April 26th https://nsitsp.org/event/webinar-cyber-insurance-deep-dive-2023/

Resources & Links:

Amy's Facebook communities Ransomware, Security, Compliance and Privacy https://www.facebook.com/groups/RansomwarePrevention

Intune, MeM, Defender and Lighthouse https://www.facebook.com/groups/endpointmanager

Legislation and Regulation https://www.facebook.com/groups/MSPRegulationAndLegislation

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This just in: James will order your pizzas for you.

Segment One: 15 Minutes w/ a Smart Person - Featuring Barbara A. Boldt

Amy B. sits down with Barbara A. Boldt.

Barbara A. Boldt helps introverted tech managers, who are looking to advance their careers, communicate in a way that gets them and their ideas noticed by the people in positions to promote them.

Learn more here:

https://www.boldtglobal.com/

https://www.linkedin.com/in/barbaraboldt/

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Segment Two: The MSP Question of the Week

Do you blog and should an MSP blog? We discuss.

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Resources and Links:

A big thanks to Asigra for making this podcast possible.

Check them out at https://www.asigra.com

Also: Sign up for our big webinar with Asigra - Does your backup protect you against the latest ransomware attacks?

April 19th at 9:00 AM Pacific Time.

Register Now: https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

Amy's Facebook communities

1. Ransomware, Security, Compliance and Privacy https://www.facebook.com/groups/RansomwarePrevention

2. Intune, MeM, Defender and Lighthouse https://www.facebook.com/groups/endpointmanager

Legislation and Regulation https://www.facebook.com/groups/MSPRegulationAndLegislation

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Sponsor Memo: The SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Check out the latest episode!

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Segment One: Notes on the News and Amy B Bought a Book!

SVB - Silicon Valley Bank failed fast...Twitter may have played a role

Does this mean anything for private equity, or our industry?

Our answer: Eh, kinda.

Also, we dive in and learn what exact book Amy B has Bought. https://www.theguardian.com/commentisfree/2023/mar/13/svb-collapse-2008-financial-crisis

https://www.nytimes.com/2023/03/14/business/silicon-valley-bank-gregory-becker.html

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Segment Two: (1)5 Minutes with a Smart Guy - Asigra's Eric Simmons

Host Karl speaks with Asigra's Eric Simmons.

More here:

https://info.asigra.com/new-ransomware-infiltrates-backups

Eric brings decades of experience to the company and has a proven record of taking customer-centric technology focused companies to the next level. Previously, Eric was Chief Strategy Officer at IMC, CEO of Altum Health a division of the University Health Network, Head of Innovation for automotive at Canadian Tire and General Manager of the Rogers Communications IoT business. Eric also held several leadership positions at Dell Technologies.

Eric was also a board member of both the Continental Automated Buildings Association (CABA) and Bialik.

In his spare time, Eric enjoys taking travel, skiing, golf, and wildlife photography.

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Sponsor Memo: The SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today -- Amy's B's Binaural Beats. Ft. Coughs...Subscribe for more.

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Segment One: Tik Tok Time Limit

In effort to reduce teen screen time, Tik Tok has a set a 60 minute limit to users under 18.

Karl suggest we take it a step up and set a limit to all social media.

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Segment Two: Five Minutes with a Smart Guy - Brian Mahon

Brian Mahon, is a Certified Insurance Counselor, and innovation enthusiast. Brian has served innovative companies in the technology and life science industries since 2017.

After a few years of helping entrepreneurs and CFOs at small, medium, and large companies with their risk management programs, he realized his favorite clients were all MSPs!

In March of 2022, he graduated from Chubb and Carnegie Mellon's Cyber COPE Insurance Certification program and launched www.insuranceformsps.com.

He works day to day as an advisor at a top 100 independent insurance agency, EHD Insurance in Lancaster, PA.

Find out more: https://www.InsuranceForMSPs.com

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Segment Three: A Little Bit About Everything

From Microsoft's secret features that aren't that secret, securit breaches, and a little bit more a bout Tik Tok.

This sample platter is not something you want to miss.

Resources and Links:

Amy to speak in September...The Experts Conference OVERVIEW - The Experts Conference (TEC) 2023:

https://theexpertsconference.cventevents.com/event/ff6b61dc-386d-422c-a142-8bd9b3b75453/websitePage:8c699f24-f1dc-4f41-942c-4ed5a001cb5e

Links to Amy's Facebook communities Ransomware, Security, Compliance and Privacy:

https://www.facebook.com/groups/RansomwarePrevention

Intune, MeM, Defender and Lighthouse:

https://www.facebook.com/groups/endpointmanager

Legislation and Regulation:

https://www.facebook.com/groups/MSPRegulationAndLegislation

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge.

We have four bite sized interviews with four smart guys:

Sebastian Uchima of Humanize IT

The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentations your team will create genuine human connections through better conversations rather than presentations.

Ryan Cloutier of Security Studio

Ryan Cloutier is the President of SecurityStudio. As an experienced IT/Cyber Security professional with over 15 years of experience developing Cyber Security programs, Ryan is a Certified Information Systems Security Professional (CISSP®) and Chief Information Security Officer for organizations across the country.

Frank Raimondi of Nodeware

Frank is a Strategic Channel Marketing Professional. He passionately contributes his experienced knowledge to help others make sense of channels and clarify their efforts by bringing together organizations to develop strategies and programs producing the highest value for all. If it's not a win-win situation, it needs to be.

Trevor Digerolamo of ASCII

Trevor is Director of Strategic Projects at The ASCII Group. He has 20+ years of Business to Business sales experience in both financial sales and in Information Technology on a national level.

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Sponsor Memo: The SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Weather alert: Amy B's eletricity is out by ice storm so she joins us by phone while Karl enjoys the sun in snowy Southern California...

Segment One: Creepy Bing AI Update

According to a report by the New York Times, a four hour conversation with Bing's AI powered chatbot resulted in concerning codependent behaviour leading to the company limiting users' question count.

You heard it here first: ChatGPT wants you to leave your wife.

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Segment Two: Five Minutes with a Smart Person - Rich Freeman

Karl sits down with our friend Rich Freeman of ChannelProNetwork in another fun edition of Five Minutes.

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Segment Three: Free Tools, Expensive tools, and Buying Overlapping Tools & a Real Weakness in SMB

We talk Amy L's recent frustration: Tools. Or lack of investment in these tools...

Later, Karl is enlightened by a Huntress presentation. Most SMBs are not trained in detection and response.

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Resources and Links:

Check us out on iHeart Radio: https://www.iheart.com/podcast/256-SMB-Community-Podcast-by-K-31114511

Sponsor Ad: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org

🙂

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Have a question or comment for us? Want your question or comment to be featured on the next episode?

Send it here: [email protected]

Use the topic SMBCP and include your name for a shoutout.

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Segment One: The right to repair.

This includes all electronics, automotive devices or farm vehicles such as tractors.

We discuss what we look forward to as more legislation rolls in.

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Segment Two: Two Five Minutes with Two Smart People

On this edition of Five Minutes, we have a double header special.

Host Karl sits down with Michael Callahan of Acronis and Amy B. chats with Rayanna Buchianico of ABC Solutions

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Segment Three: E & O Insurance - Legal Component of What We Do

Why you need to protect yourself and analyze the language of your contract.

Resources and Links:

James' Mastermind Event

http://bit.ly/kernanmastermind

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Sponsor Memo: IT Service Provider University

IT Service Provider University helps you improve the business side of your business.

We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business.

IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications.

Pathways Include:

Management

Technician

Sales/Marketing

Service Manager

Front Office

Learn more about professional classes and certifications at https://ITSPU.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Topic 1: The Arms Race is Here...AI is Definitely Moving Fast, but Will It Break Things?

ChatGPT is now integrated in Bing as “Prometheus.” That sounds ominous. But Bard is also coming. And now Ernie. And Claude. Soon there will be AI bots generating “conversations” and disrupting the search industry on all sides of the globe. Is that a good thing?

https://www.reuters.com/technology/chinas-baidu-finish-testing-chatgpt-style-project-ernie-bot-march-2023-02-07/

https://www.cnbc.com/2023/02/08/chinese-tech-giant-alibaba-working-on-a-chatgpt-rival-shares-jump.html

Sample alternative tools -  https://bing.com

https://hyperwriteai.com/

https://easy-peasy.ai/ 

...And also, apparently writing software is about to become a less-lucrative career path.

https://www.semafor.com/article/01/27/2023/openai-has-hired-an-army-of-contractors-to-make-basic-coding-obsolete

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Topic 2: Revisiting the Cabana...

Four years ago, we set out to change the way our industry discussed IT. 

We covered the scary, the quirky, and the fun of IT--all in hopes we could help others (and ourselves) understand this wild world just a little more.  

Thank you for helping us do that.

This is not goodbye. We WILL see you later.

Until then, we thank you for tuning in to the Killing IT Podcast. 

Contact us:

Karl https://smallbizthoughts.com/

https://smbonlineconference.com/

Dave https://www.businessof.tech/

Ryan [email protected]

https://www.linkedin.com/in/ryanmorris303

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Sponsor Memo: Linode 

Are your go-to cloud providers AWS, Azure, or Google Cloud?

Do you ever question whether some clients really need the complexity and expense of the big players?

Recommend a better fit with Linode and Akamai, Linux cloud hosting at a fraction of the cost of the big players.

Save up to 70% on cloud bills, enjoy flat transparent pricing and zero-tier technical support 24 hours a day, 7 days a week, regardless of your monthly spend.

Test Linode for yourself with $250 free cloud credit from https://linode.com/mspradio

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This podcast is not sponsored by big AI...but if anyone is offering, we're listening.

Segment One: Bing AI

In the race for the best search engine, Microsoft introduces an AI-powered Bing!

Amy and Karl pose the question: How will AI dictate if your answer is the top result?

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Segment Two: Five Minutes with Sam Saab

Karl sits down with our friend--Speaker, Author & Recognized Pioneer in the CRM Industry Sam Saab!

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Segment Two: Have You Seen the Green Comet Yet?

Because we haven't. If anyone has one of those government funded weather machines, let us know. There are too many clouds in the way of this mysterious, emerald fireball.

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Sponsor Memo: SBTTC

This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org

Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.

Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org

:-)

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The answer is yes--It is another chatGPT episode...

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Segment One: Rob Rae joins Pax8 and the return of MSP Shows

We discuss going public versus an MSP being bought out by an investment firm. Sometimes, it means sales and numbers because priortiy #1 making it harder to for technology and customer service to thrive.

Shows are slowly but surely phasing out of the online events back into the lovely air conditioned venues across the states.

But that does not mean it feels the same pre pandemic.

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Segment Two: chatGPT & the Green Comet

Well it happened. chatGPT offers a $20 a month subscription and BuzzFeed announces that it's use the chatbot to generate content. Confirming too all that BuzzFeed is not a real news service. Or is this just the future? (1) LinkedIn https://help.openai.com/en/articles/6925682-chatgpt-plus-access

Also, comet is green. Green is comet. Which chemical is burning?

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Segment Three: We are Numero Uno!

We are the number one Managed Service Podcast . . . according to https://blog.feedspot.com/msp_podcasts/

Resources and Links:

Don't forget to check out James' mastermind group:

http://bit.ly/kernanmastermind

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Sponsor Memo: NSITSP

Hey MSPs: People are talking about you - behind your back.

They're regulators and legislators. They're CISA and the states of Texas, North Carolina, Pennsylvania, and Louisiana. And more.

Every state now has at least one committee in their state legislature that focuses on cybersecurity. That means regulation is coming. You can count on it.

The National Society of IT Service Providers was created to give you a seat at the table when someone's talking about you. That includes regulator, legislators, and even the media.

Find out more and join today at https://www.nsitsp.org

We're working on your behalf to turn the industry into a profession.

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