SMB Community Podcast

Segment One: What are you up to?

Karl just wrapped up the SMB Online Conference!

Check it out here: https://smbonlineconference.com

Three days of smart people & fun.

James is revving up for his LIVE event in Denver this month June 29th-30th.

Register here: http://bit.ly/kernanmastermind

Interested in more live shows?

Use Karl's code for CompTIA Free registration!

Use code: SBSmallBizThoughts23

Link: https://i.snoball.it/p/3igU/l

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Segment Two: Five Minutes with a Smart Person - Brian Hoppe

Karl sits down with this week's smart person.

Brian has been part of the Managed Services industry since the early 2000s. He earned both his Bachelor's and MBA from Baylor University. For over 20 years, Brian has worked in multiple MSPs and has bought and sold multiple MSPs.

He has grown multiple MSPs to over $5 million in revenue and managed MSPs in excess of $15 million in revenue. Brian has a thorough understanding of all the ins and outs of running a highly successful MSP.

His expertise in leadership and coaching can help any MSP owner or CEO achieve the results they want in both business and life. He is passionate about finding the right clients for his coaching practice to help take their business and leadership to the next level.

Check out more here: https://brianhoppe.com

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Segment Three: Notes on the News and MSP Question of the Week

Our QOW: What's more important: People or Process?

As for the Notes on the News...

Does the Netflix crackdown on password sharing affect you?

https://www.theverge.com/2023/5/23/23734725/netflix-password-sharing-us-pricing-streaming

Fun with Statistics: Managed Services Market is $205B worldwide...headed to to reach $594.8 B by 2031.

We gotta ask: Why not just project $595B?

https://www.alliedmarketresearch.com/managed-services-market-A14724

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Sponsor Memo: SBT Tech Community

This podcast is sponsored by the Small Biz Thoughts Technology Community.

Check us out at https://smallbizthoughts.org

Forms, templates, and checklists are just the start.

Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.

Plus, we have weekly live members-only Zoom calls.

The average member saves more than 200% of their membership cost each year.

We are totally dedicated to YOUR success.

Just because you're in business for yourself doesn't mean you have to go it alone.

Join us today at https://smallbizthoughts.org

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Host Amy and James take over the pod once again.

Segment One: What are you up to?

Amy and Karl finalize their sessions for the SMB IT Pro conference in Australia this October!

There, they will discuss why retirement looks different for business owners and Amy will be doing a technical deep dive: getting Microsoft 365 Business Premium's Endpoint detection and Response features setup.

As for James, anything goes on Linkedin: https://www.linkedin.com/posts/james-kernan-varcoach_business-consulting-ama-activity-7064672657526456321-80QK?utm_source=share&utm_medium=member_desktop

Don't forget to sign up for James's Kernan Mastermind LIVE Event - Denver June 29-30th:

http://bit.ly/kernanmastermind

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Segment Two: Five Minutes with a Smart Person - Ashlyn Szilva

Ashlyn Szilva achieved her doctorate in history with a specialization in Research Analysis. She has taught as a professor of history, journalism, and photo history for 2 1/2 years. She is now the Director of Social Media and Digital Marketing for JS Group Consulting where she worked part-time during her education. She manages the social media influence and social selling strategy for over a dozen technology firms big and small and am well known for her ability to create influencers in a digital normal. She still likes to utilize her research analysis skills from her education and does so now researching trends in the channel. On top of this she also runs her own LLC, ANS Group which focuses on social media and digital marketing.

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Segment Three: The MSP Question of the Week

What certifications should I be focusing to complete if I'm looking for a better position in IT?

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Sponsor Memo: SBTTC

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Topic 1: How much will AI change our business in the next twelve months?

ChatGPT now has over 100 million users. Government wants to regulate it. We’re past the hockey stick moment.

 https://techcrunch.com/2023/05/14/u-s-tech-policy-must-keep-pace-with-ai-innovation/ 

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Topic 2: Oh Dear God - Minority Report crack for Ryan:

Movie clip reconstructed by an AI reading mice's brains as they watch

Researchers have put together a 30-second movie clip based on a group of mice's brain activity data that was recorded while they watched the footage

https://www.newscientist.com/article/2371943-movie-clip-reconstructed-by-an-ai-reading-mices-brains-as-they-watch/ 

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Topic 3: How dead is the metaverse?

KP: Not every “cool” technology has a big future. It will find its niche.   

https://www.businessinsider.com/metaverse-dead-obituary-facebook-mark-zuckerberg-tech-fad-ai-chatgpt-2023-5

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Resources and Links:

https://www.businessof.tech/

https://www.asigra.com/

https://smbonlineconference.com/

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In today's special episode, Host Karl heads out to Channel Partner's Las Vegas.

We follow him on his adventures through the vendor hall.

So what do these vendors have for sale and what socks do they have?

Thank you to all vendors who participated in this episode!

Listed below in order:

https://www.tdsynnex.com/na/us/

https://www.ninjaone.com/

https://www.hooksecurity.co/

https://ussignal.com/

https://threatlocker.com/

https://www.scalecomputing.com/

https://pia.ai/

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Sponsor Memo: IT Service Provider University

We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business.

IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications.

Pathways Include

Management

Technician

Sales/Marketing

Service Manager

Front Office

Learn more about professional classes and certifications at https://ITSPU.com

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We catch up with hosts Amy B and James!

Segment One: So what's up with you?

Amy B is back from Channel Partners!

Here takeaway: The expo hall is multi football fields long and every third booth was a bar.

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Segment Two: 5 Minutes with a Smart Person - Manny Palachuk

Host Karl catches up with Brother Manny.

Manuel Palachuk has over 30 years of business, management, and training experience in the computer and electronics industries. Manuel has owned several successful businesses, managed several successful IT and MSP service companies, and coached, mentored, or trained many more businesses all over the world. He is an expert of process, systems, and their efficiency who is driven toward continuous improvement in all aspects of business. He is a well-known author in the IT consulting community for Small and Medium-sized Businesses, and an experienced speaker and trainer at industry conferences.

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Segment Three: Social Media Marketing & Brand Awareness

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Sponsor Memo: NSITSP

By now you've heard of the National Society of IT Service Providers. But why should YOU join?

The NSITSP is committed to transforming our Industry into a Profession.

They've established an industry-wide code of ethics and are working to improve the reputation of IT consultants nationwide.

Wherever anybody is talking ABOUT IT consultants, NSITSP wants a seat at the table.

That includes the media, government regulators, and the general public.

Take pride in your industry and show off your membership.

Join us today at https://NSITSP.ORG

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today, our host congregate from their hotel rooms.

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Segment One: 5 Minutes with a Smart Person - Larry Mandelberg

We speak with Larry Mandelberg.

Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture.

If change is causing your staff grief, frustration, baldness, or acne, I can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and I know how to flip that script.

This class provides proprietary content from Larry Mandelberg, a non-recovering, 5th generation serial entrepreneur who's owned 13+ businesses. He has launched four start-ups, led a merger, and performed a successful turnaround. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don't Fail, They Commit Suicide is scheduled for release in early 2023. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops.

Mr. Mandelberg is a student of organizational lifecycles and has developed a system to help business owners create sustainable growth. He has been a guest on television and radio programs talking about business and entrepreneurship. Through his consulting practice he provides leadership development, executive coaching, ethics training and strategic planning to mid-sized organizations and their Boards.

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Segment Two: MSP Question of the Week All things MSP group owner, Eric Anthony, asked his question of the day, "Do you use SLA's?"

He got zip, zero, nada responses to his post. And he asks why that is. So we ask, does anyone care about SLA from an MSP?

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Segment One: 5 Minutes with a Smart Person - Larry Mandelberg

We speak with Larry Mandelberg.

Larry is an effective catalyst for change who achieved new levels of efficacy and growth for businesses in industries as diverse as software, automotive, education and agriculture.

If change is causing your staff grief, frustration, baldness, or acne, I can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and I know how to flip that script.

This class provides proprietary content from Larry Mandelberg, a non-recovering, 5th generation serial entrepreneur who's owned 13+ businesses. He has launched four start-ups, led a merger, and performed a successful turnaround. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don't Fail, They Commit Suicide is scheduled for release in early 2023. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops.

Mr. Mandelberg is a student of organizational lifecycles and has developed a system to help business owners create sustainable growth. He has been a guest on television and radio programs talking about business and entrepreneurship. Through his consulting practice he provides leadership development, executive coaching, ethics training and strategic planning to mid-sized organizations and their Boards.

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Segment Two: MSP Question of the Week All things MSP group owner, Eric Anthony, asked his question of the day, "Do you use SLA's?"

He got zip, zero, nada responses to his post. And he asks why that is. So we ask, does anyone care about SLA from an MSP?

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Segment Three: Are Indirect Career Paths Possible Today?

There once was a time where you could train to be a psychology and end up working as IT service provider.

But, now that these pathways have matured and standards raised, is the impossible still possible?

Also an update on our ChannelPartners adventures.

As heard in the vendor hall…"We're the easiest security solution!"

…from every security solution. Is the easiest solution the best solution? What happened to expertise?

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Sponsor Ad: The SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

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Segment One: What's New in the News and Parrots on Zoom

"Stats" from Syncro MSP:

https://storage.pardot.com/498741/1680897830mTi9uJgH/MSP_Resources_Communities_2023.pdf

603 respondents - Very unrepresentative of the MSP community.

And also, parrots talking to each other on Zoom!

https://www.smithsonianmag.com/smart-news/scientists-taught-pet-parrots-to-video-call-each-other-and-the-birds-loved-it-180982041/

https://www.youtube.com/watch?v=OHcAOlamgDc

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Segment Two: 15 Minutes with a Smart Person(s) Justin and Matt of the Partner Masters

The Partner Masters:

https://forms.microsoft.com/pages/responsepage.aspx?id=Utst8GVMJ0S04Lir58VMVCi7Z49gv-RKrSi-5jurRu5UN1NVS1kwRDhUTTlMSDVDU1g4VUI1TkxOMS4u

Matt Soseman

Matt is a unique and experienced IT professional who has led digital transformation projects that have fundamentally changed the way a organization does business. Matt is motivated by the results in new business outcomes and new business scenarios that increase an organizations revenue and drives their bottom line - but more important, changes the world for the better.

Justin Slagle

After spending 10.5 years working at Microsoft in the Partner organization, it was easy to see that too many partners were being left behind. Justin and team founded The Partner Masters to help empower ALL Microsoft partners to achieve more with a specific focus on building a profitable practice. Their team has over 40 years of combined experience working at Microsoft across sales, marketing, operations and engineering. The Partner Masters look forward to empowering you to build your Microsoft practice!

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Segment Three: More on Artificial Intelligience

AI has exposed the search engines are not working out for people and that we're good at faking technology.

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Sponsor Memo: SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Check out the latest episode!

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Amy B and Amy L talk about the economics of small business acquisition and what's happening in the market.

Segment One: What are you up to?

We catch you up with the latest events.

Coaching with ChannelWise at the ChannelPartners Conference May 3rd -

https://www.channelwise.com/coaching-cafe

Find out more here: https://nsitsp.org/events/

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Segment Two: 15 Minutes with a Smart Person - Walter Crosby

Amy B speaks with Walter Crosby.

https://www.linkedin.com/in/walterlcrosby/

https://podcasts.apple.com/us/podcast/sales-cigars/id1567106056

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Segment Three: The Bell Curve and the MSP Question of the Week

Amy B and Amy L goes into depth on the "Bell Curve of Security"

MSP Question of the week: When you have hybrid remote workers, who is responsible for the home network connectivity?

Is the security of their home network your problem?

Sponsor Memo: SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Segment One: What Are You Up To?

April and May is a busy month for our hosts.

Check out one of their many events!

Asigra Webinar April 19th - https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

NSITSP Insurance Webinar April 26th - https://us02web.zoom.us/webinar/register/WN_9jSFDNP6R3uJWZ3lzgOiVg

NSITSP Coaching with ChannelWise at the ChannelPartners Conference May 3rd - https://www.channelwise.com/coaching-cafe

NSITSP All-Member Meeting May 10th - https://www.nsitsp.org/events

SMB Online Conference May 17-18 - https://www.smbonlineconference.com

NSITSP Webinar on Press Relations May 24 . . . Link coming soon

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Segment Two: 15 Minutes with a Smart Person - Will Faiste

Will has been a Windows user since Version 1.0. Trained in computer science at Johns Hopkins University, he has held positions as a transaction processing systems programmer, magazine editor, newsletter publisher, Wall Street analyst, CTO, and systems consultant.

https://www.askwoody.com/

Segment Three: The MSP Question of thr Week

Should techs be using Google?

And let's push Karl's button. Microsoft set to change the Print Screen button so it opens the Snipping Tool in Windows 11.

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Resources and Links:

Big thanks to Asigra for making this podcast possible. Check them out at https://www.asigra.com.

Also: Sign up for our big webinar with Asigra - Does your backup protect you against the latest ransomware attacks? - April 19th at 9:00 AM Pacific Time

Register Now: https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

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Segment One: What's Goin On with You?

Amy's installs windows...also what is your preferred meetings app?

And while we're on the topic of virtual meetings, we talk mics and coaching.

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Segment Two: Question of the Day

Which authenticator app are you using and why?

&

Is the era of the generalist over, or will it be with us forever?

The MSP generalist needs to become the MSP security generalist

Also, summer's around the corner. Do you need a $174 high tech water gun?

https://spyra.com/products/spyratwo

MSP business tip: Reduce the number of vendors you are buying from

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Don't miss this: Asigra – Don't Be the Latest MSP Victim.

Learn how new ransomware threats put your business at risk. – April 19th –https://mspwebinar.com/does-your-backup-protect-you-against-the-latest-ransomware-attacks/

Register Now: https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

NSITSP – Amy B., Karl, & Jeff Ponts – Channel Partners Conference & Expo on May 3rd

Channel Partners Conference & Expo Here:

https://channelpartnersconference.com/

NSITSP – Insurance – Brian Mahon – April 26th https://nsitsp.org/event/webinar-cyber-insurance-deep-dive-2023/

Resources & Links:

Amy's Facebook communities Ransomware, Security, Compliance and Privacy https://www.facebook.com/groups/RansomwarePrevention

Intune, MeM, Defender and Lighthouse https://www.facebook.com/groups/endpointmanager

Legislation and Regulation https://www.facebook.com/groups/MSPRegulationAndLegislation

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Sponsor Memo: The SMB Online Conference

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.