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Welcome back to episode 8 of our 10-part Special Hospitality Series in collaboration with Forbes Travel Guide! This week, we continue our "Leaders Behind the Stars" spotlight with two groundbreaking announcements from CEO Hermann Elger, shared at The Summit in Monaco.  

First, Hermann revealed ATELIER CX, a pioneering consulting studio dedicated to reshaping the customer experience for brands worldwide. Helmed by Silvia Nauta, a luxury hospitality executive with over 20 years of experience, ATELIER CX is poised to revolutionize how brands design and deliver exceptional customer journeys.  

We also hear from Alyssa Bushey of BOND CO.LAB, a unique platform fostering impactful collaborations between luxury hotels and ultra-luxury consumer brands. Together, these partnerships are redefining how service providers meet the expectations of modern travelers.  

One recurring theme emerged from our conversations with Silvia and Alyssa that challenges traditional hospitality norms: "Take care of your team, and they’ll take care of your guests." This human-centered philosophy resonates deeply in today's landscape, showcasing how internal team bonds and external partnerships are key to creating unparalleled experiences.  

For a new generation of luxury consumers, including experience-driven millennials and Gen Z, these innovative approaches deliver the kind of personalized, memorable moments that define true five-star hospitality.  

New episodes drop every Thursday! Stay tuned as we feature industry leaders across the globe—from Beverly Hills to the Seychelles.

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