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In this episode of our Special Hospitality Series with Forbes Travel Guide, we spotlight one of the "Leaders Behind the Stars" — Pradeep Raman, Managing Director of The Surrey – A Corinthia Hotel.

Nestled in New York’s Upper East Side, this newly opened luxury hotel has achieved an incredible 35% repeat guest rate in just months. Pradeep shares the secret behind its success—genuine connections. From doormen who know local pets by name to a guest who moved his entire business to the hotel after witnessing this level of care, Corinthia’s philosophy is clear: You come as a guest, leave as a friend, and return as family.

More than just attaining Five-Star ratings, the brand focuses on curating unforgettable moments that transcend mere service. Join us to hear how The Surrey and Corinthia Hotels are redefining the art of hospitality through authenticity, warmth, and a steadfast dedication to creating true connections that last a lifetime.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. Season 5 In Progress.

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