Startup to Last

Topics this week:

• Tyler has a new iPad and doesn't know what it's good for.
• Rick has added a client through word of mouth, and we discuss how churn and word of mouth are constantly battling with one another.
• Rick has resolved a major issue one of his clients had with their dental insurance. Crisis averted.
• Tyler has been working on the wrong things, and is trying to correct that.
• We discuss Less Annoying CRM's new leadership team.
• Rick is applying his new javascript skills to his Airtable data.
• Tyler is writing blog posts in a new way: First write the tweet storm, then write the blog post.
• We discuss Earnest Capital's rebranding to Calm Company Fund.

• Tyler has a new mic.
• Tyler is in the middle of the final round of interviews for his new dev hire, and he's starting to plan onboarding.
• We discuss whether to put a new LACRM content project on the main lessannoyingcrm.com domain, or a separate mini-site.
• Rick finished taking his javascript course.
• Rick's dad is in town, and he's taking a bit of time off work.
• We discuss a trick for getting people to complete online courses.
• We reflect on what we've learned after recording 100 episodes of this podcast.

Topics covered this week:

• We selfishly discuss larger themes we've covered on the podcast which might make for good topics on the Indie Hackers podcast.
• Tyler's newsletter signups have increased since changing the call-to-action.
• Rick lost another LegUp Health client due to unavoidable churn.
• Tyler has a content idea centered around CRM pricing.
• Tyler wants to do engineering as marketing but doesn't have any good ideas.
• Rick is almost done learning javascript.
• Rick has his first coding projects lined up.
• We discuss the new Stripe payment links.
• We revisit last week's topic because a listener called in with a new thought on the topic.

Topics this week:

• Tyler asks Rick how he configured the call-to-action for his newsletter on his blog.
• Tyler is adding a curated list of links to his newsletter.
• Tyler overcame writers block and wrote his first support-focused blog post.
• Rick is curious what a highly-compensated support rep might look like at LegUp Health.
• Rick started paying for Notion.
• Tyler gives a shout-out to SavvyCal.
• We take a listener question about how to reach customers who don't have online communities.

Topics in this episode:

• Apparently online courses have a very low completion rate, but maybe that's ok?
• Rick is learning more about javascript and has a few questions.
• Rick is taking a vacation where he'll fully unplug.
• Tyler gives some learnings from the recent enterprise deal that LACRM closed.
• Tyler has the interview process figured out for LACRM's next hire.

Topics this week:

• Rick crossed 200 subscribers for his personal newsletter.
• Rick gives an update on some recent milestones related to this podcast.
• Rick has been doing Wes Bos's beginner javascript course and is learning a lot.
• Tyler is on vacation, and is mostly just taking it easy.
• We discuss Notion's new API.
• Rick seriously sprained his ankle.
• Rick is dealing with a customer who is disappointed.

Topics this week:

• We're using a tool called ZipMessage to collect listener questions. If there's something you'd like us to discuss on the podcast, leave us an audio recording of your question at zipmessage.com/tyler
• Less Annoying CRM had a good April.
• LACRM's average account size is going up slightly, but it's having a significant impact on revenue.
• We discuss the theory of constraints, and how Rick can apply it to his next project.
• We talk about interviewing software engineers, especially when people with different experience levels will be applying for the same position.
• Rick finished a book on taking notes, and he gets it now.
• Rick is enjoying the "two co-founders chatting" style podcasts (like this one)
• Rick set up Coinbase and Robinhood accounts for fun.
• We talk a bit more about the basecamp drama now that more news has come out.

Topics this week:

• An effective, but maybe sleazy tactic for cold emails.
• LegUp Benefits got its second paying customer.
• Rick is done with SEO for now, and wrote 35 new pieces of content in April (holy shit!)
• Rick is focusing on LegUp Benefits for the next six weeks.
• Less Annoying CRM has finally closed a big enterprise deal they've been working on.
• Tyler is about to start trying to hire a developer.
• Less Annoying CRM's office setup is changing, and we discuss the importance of communicating changes carefully.
• We discuss how to write content when you hit a wall.
• Rick is dealing with unavoidable churn.
• We talk for way too long about Basecamp's recent drama. We reach no conclusions. You can have a full refund for the amount you paid for this podcast if you're disappointed by that.

Topics this week:

• Tyler gave an internal presentation at Less Annoying CRM and announced a few new things...
• The office is being reopened in May.
• There will be a new remote work policy in place.
• A deep dive into how DEI (diversity, equity, and inclusion) fits into Less Annoying CRM's structure.
• A new leadership team.
• Rick is working on content and had a big SEO win.
• We discuss Roam Research as a possible note-taking tool for Rick.
• Rick recommends Readwise.io for converting Kindle notes into text.
• We discuss schema markup as an SEO strategy.
• Rick has made some improvements to ricklindquist.com.
• Tyler might have more free time soon and needs to figure out what to work on.