In this episode of the Deming Podcast, Tripp Babbitt interviews Steven Haedrich, President of New York Label & Box Works.

In his podcast, Steven talks about the rich 130-year history of New York Label & Box Works and their Deming journey which began more than 20 years ago. Steven discusses his "aha" moments around management and leadership, and quality improvements. Steven also talks about the relevance of the Deming teachings today and the keys to long-term success using the Deming method.

Steven will be sharing his experiences at the upcoming Deming Institute Fall Conference, in a presentation titled "Deming is it!" The 2014 Deming Institute Fall Conference to be held this October 17-19 in Los Angeles.

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