What do leaders misunderstand about motivation, and why does it matter so much for performance?
In this episode of Sweet Takes, host Coby sits down with Eric Jackson, EVP of Client Operations at Big Leap, for a practical conversation about what truly drives human behavior at work. As they head to Swig for a midday treat, Eric reflects on his evolution as a leader, from people-pleasing to leading with honesty, clarity, and trust.
Together, they examine why values alone rarely change behavior, how incentives shape priorities and outcomes, and how poorly designed systems can create unintended consequences. The conversation highlights the importance of understanding individual motivators and aligning them with shared goals.
This episode offers a grounded perspective for leaders who want to motivate teams ethically, build durable trust, and create environments where people can perform at their best.
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