494: SYKES Executive Vice President and Chief Information Officer Dave Pearson discusses

An overview of SYKES, including its portfolio of capabilities, and the company’s partner network, and SYKES Digital. 

Dave’s purview as CIO

The OneTeam platform the company developed to support its work-at-home agents

Why the company has had a virtual structure for many of its employees since before the pandemic and the learnings from that. 

Dave’s take on the cloud and artificial intelligence

Among a variety of other topics.

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This episode is sponsored by Zoho.