Systemize Your Success

🎙 In this episode of the Systemize Your Success podcast, Dr. Steve Day shares insights on effectively supporting remote contractors. He focuses on incentivising them through health care and health insurance benefits. Initially, Steve was sceptical about the longevity of remote workers in his company. However, his perspective has evolved as he has built a dedicated team that plays a crucial role in his business.

He discusses the importance of offering contractors an annual allowance for health insurance. He highlights resources like mariahealth.ph to help them find suitable options. Additionally, he mentions the benefits of PhilHealth in the Philippines. Steve emphasises the significance of fostering long-term relationships with contractors. This approach enhances business efficiency.

Tune in for practical tips on creating a supportive work environment that encourages contractors to stay engaged and committed.

KEY TAKEAWAYS

💡 Shift in Mindset: Initially, people believed that remote workers would not stay long-term. Over time, however, the importance of these contractors has been recognised. This recognition has led to a more committed approach to their roles.

💡 Incentivizing Long-Term Commitment: Offering benefits such as health care allowances can effectively encourage contractors to stay with the business. This approach helps build loyalty and reduces turnover.

💡 Health Care Options: Providing contractors with an annual allowance to purchase their own health insurance is a practical way to support their well-being. Resources like mariahealth.ph can help them find suitable options based on their circumstances.

💡 PhilHealth as an Additional Benefit: Offering PhilHealth is not legally required for foreign employers. However, it can be a valuable addition to the benefits package. PhilHealth provides reduced costs for medical services and hospitalisations.

💡 Legal Considerations: When working with contractors, it's crucial to navigate employment laws carefully to avoid misclassification as employees. Consulting with legal experts, such as those from Coffee Clatch, can help ensure compliance.

BEST MOMENTS

01:59 - 💬 “They are how we function. They do everything. They are way, way more than, in inverted commas, the virtual assistant that people often think about.”

04:03 - 💬 “Keeping people around, not having to go through the whole hiring process, the cost and the time, not having to do a trial and error of finding someone good.”

07:59 - 💬 “I just wanted to emphasise- A, that we can offer some great incentives for people to keep coming back and working for us for the long term.”

TIMESTAMPED OVERVIEW

00:00 How to retain knowledgeable, efficient, and reliable employees.

04:00 Offer allowance for health insurance, ensuring retention.

08:19 Be mindful; consider legal advice for contractors.

VALUABLE RESOURCES

KoffeeKlatch Legal Services: 

KoffeeKlatch provides small business owners with expert legal advice, HR contracts, data protection, and GDPR support.  Having the right agreement, terms of engagement and data-protection contract with your VA can protect your business and clients.  

We’ve teamed up with them to give you a 10% discount on your first order- please visit the EPISODE PAGE on our blog to get the coupon code. 

LINKS TO CONNECT WITH THE HOST

• Website: https://www.systemizeyoursuccess.com

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode, Dr. Steve Day is interviewed by Jane Bayler. He shares his transformative journey from being a control-freak property owner to embracing a laptop lifestyle while running his businesses remotely from Sweden.

Steve also discusses his challenges, including the mindset shifts required to let go of control and effectively delegate tasks to remote teams. He emphasises the importance of systems and outsourcing for scaling a business. Steve also offers practical tips on using task management apps. Additionally, he suggests using video communication to enhance collaboration.

Listeners will gain insights into overcoming the fears of delegation and the benefits of building trust within remote teams. Ultimately, they will learn how to create a business that serves their lifestyle and goals.

KEY TAKEAWAYS

💡 Mindset Shift for Delegation: Entrepreneurs must transition from a control-oriented mindset to one that embraces delegation. This shift allows business owners to scale their operations and achieve a more balanced lifestyle.

💡 Importance of Systems: Implementing systems, such as task management apps (e.g., Asana, Trello), is essential for effective delegation and communication. These tools provide visibility into tasks, streamline workflows, and reduce miscommunication.

💡 Utilizing Video for Communication: Using video for meetings and task instructions enhances communication and builds rapport. It allows for clearer explanations and reduces the chances of misunderstandings that can occur with text-based communication.

💡 Outsourcing Wisely: Start outsourcing tasks that you are already familiar with, and that are not overly complex. This approach minimises frustration and helps build trust in the delegation process, making handing off more responsibilities over time easier.

💡 Global Workforce Opportunities: Embracing remote work opens up access to a global talent pool, allowing businesses to find skilled individuals at various price points. This can be a strategic advantage for small businesses looking to grow without incurring high local labour costs.

BEST MOMENTS

10:19 - 💬 “As entrepreneurs, as business founders, we struggle to let go sometimes and let other people take the reins because it's hard to trust, isn't it? But if we don't get out of our way, we'll always be stuck. In this place, I've coined a name for it, and I call it the Harder Hustle Loop because that's what it is really, isn't it?” - Jane Bayler

39:11 - 💬 “It's about saving time and making time really for the things that matter most.” - Jane Bayler

40:29 - 💬 “So put your time first, then systemise your business.” - Steve Day

TIMESTAMPED OVERVIEW

00:00 A shift in business mindset.

06:08 Passion, business, systemise, Michael Gerber’s book recommended.

08:08 Use letting agents unless managing over 100 properties.

11:52 Started outsourcing to Filipino staff progressively, building trust.

14:32 Apply skills effectively and focus on communication strategies.

20:37 Remote work proves beneficial for introverted auditors.

21:24 Covid advanced business technology and workforce mindset globally.

30:06 Task board offers simple, effective task tracking.

34:26 Use video to systemise business tasks effectively.

36:47 Record screen while explaining the task comprehensively.

40:34 Automated webinar funnel built with specialised help.

44:05 Project vision board clarifies purpose, stakeholders, and business objectives.

46:30 Quick website design: copy templates, customise, and prioritise functionality.

49:03 Fantastic feedback for a business-success podcast.

VALUABLE RESOURCES

Dr Steve Day

• Free access to our RecruitRight Framework

Jane Bayler

• The Smart Connector Podcast: https://bit.ly/smartconnector-podcast

LINKS TO CONNECT WITH DR STEVE DAY

• Website: https://www.systemizeyoursuccess.com

ABOUT DR STEVE DAY

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode of the Systemize Your Success podcast, Dr Steve Day engages in an insightful conversation with Ricardo Silva, founder of Engibots, about the transformative power of technology, automation, and AI for small business owners.

They explore the Robotic Process Automation (RPA) concept and how it enables businesses to automate repetitive tasks, allowing teams to focus on more human-centric work. Additionally, Ricardo shares his expertise in leveraging modern technologies to enhance efficiency, reduce costs, and ultimately increase profits.

The discussion also highlights the importance of fostering an automation mindset within teams and the role of AI in augmenting human capabilities.

KEY TAKEAWAYS

💡 Understanding Robotic Process Automation (RPA): RPA allows businesses to automate repetitive tasks by mimicking human interactions with digital systems, making it easier for small business owners to streamline operations without extensive programming knowledge.

💡 AI Integration: Combining AI with RPA enhances automation capabilities by allowing systems to handle exceptions and unstructured data. This makes processes more efficient and adaptable to changes, which is crucial for modern businesses.

💡 Cultural Shift in Business: There is a growing need for businesses to adopt an automation mindset, where employees focus on qualitative work rather than just quantitative tasks. This shift is essential for staying competitive in an evolving market.

💡 Empowering Teams: Business owners should encourage their teams to embrace automation and AI technologies, giving them the time and resources to learn and adapt. This not only enhances productivity but also increases employee value and job satisfaction.

💡 Strategic Implementation: Successful automation requires a well-defined strategy that considers people, processes, and technology. Businesses should focus on standardising processes before implementing automation to ensure a smoother transition and better return on investment.

BEST MOMENTS

11:43 - 💬 “Most of the time, I say AI changes everything for process automation, okay? And created some, make it very easy nowadays to leverage some use cases that until now by having rule-based robots are very difficult to implement to the companies or very expensive.” - Ricardo Silva

18:02 - 💬 “The businesses that don't embrace these sorts of technologies, they're just going to get left behind because, for a lot less cost going forward, businesses that are fully leaning into automation and AI are just going to get a lot more done a lot more quickly.” - Steve Day

22:26 - 💬 “People have to have a different mindset in terms of the work they do for the companies and the value that they bring for the companies. They should not think in terms of work as quantitative work, but qualitative work.” - Ricardo Silva

37:14 - 💬 “Success for me nowadays, it's having the freedom to implement my ideas in terms of automation, in terms of technology, having a team that is excited with these ideas and contribute to these ideas.” - Ricardo Silva

TIMESTAMPED OVERVIEW

00:00 RPA: Technology enabling human-like interaction with systems.

05:26 RPA programming streamlines human interface interaction.

07:35 Exciting potential of automated tasks and AI.

12:44 Automating with AI simplifies coping with exceptions.

14:41 Technology augments human capacity and work reevaluation.

17:41 Small businesses need to adopt automation and AI.

23:44 AI brings uncertainty and empowers businesses to change.

25:10 Redefining work value with AI and evidence.

30:34 Developing strategies for team involvement in automation.

32:12 Helping businesses systemise processes for growth and efficiency.

37:09 Success means freedom to create family time.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

GUEST RESOURCES

Limited Free Masterclass: https://engibots.com/en/master-class-enterprise-process-automation/

LinkedIn Profile: https://www.linkedin.com/in/ricardo-almeida-silva-386b4117/

LinkedIn Page: https://www.linkedin.com/company/engibots/

ABOUT THE GUEST

Ricardo Silva is the founder of Engibots, which helps businesses to leverage process automation and AI. 

His team supports solopreneurs and micro-business owners, and larger businesses effectively utilise these tools.

He is a recognised leader in Intelligent Process Automation. He is a Software Engineer with a Master's degree and over ten years of experience in IT, having worked at Accenture and Hitachi.

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode of the Systemize Your Success podcast, Dr. Steve Day shares his journey in building a successful podcast promotion and production pipeline. He emphasises the importance of delegation and content creation systems. Steve reflects on his early days managing social media, where he struggled with consistency and confidence. Over time, he gradually evolved to create content on autopilot with the help of virtual assistants.

Steve discusses the significance of finding your voice and medium and leveraging tools like ChatGPT for content ideas. He also highlights the benefits of systemising content creation from the very beginning.

Additionally, He encourages entrepreneurs to overcome their fears and focus on simplicity. This will allow them to grow their social media presence without overwhelming their schedules. Tune in for valuable insights on scaling your business and maximising your time!

KEY TAKEAWAYS

💡 Start Simple and Focused: When beginning with social media, it's beneficial to concentrate on one platform to build your skills and audience. This approach allows for more effective content creation and engagement without spreading yourself too thin.

💡 Embrace Imperfection: Accept that early content may not be perfect. The content creation journey involves trial and error, and getting comfortable with sharing your voice will lead to improvement over time.

💡 Leverage Automation and Assistance: As your content production grows, consider hiring virtual assistants or using automation tools to handle repetitive tasks. This delegation allows you to focus on creating quality content and developing your business further.

💡 Utilise AI for Content Ideas: ChatGPT can help generate content ideas and draft posts or blog entries. This can alleviate the pressure of coming up with topics and help overcome writer's block.

💡 Plan Ahead for Consistency: Establish a content calendar and aim to work several weeks in advance. This proactive approach ensures that you maintain a consistent output, even during busy periods or holidays, and helps manage your content production pipeline effectively.

BEST MOMENTS

06:04 - 💬 “What allowed me to get more consistent, to become better at putting posts out there that got engagement, that didn't take me hours and hours to create, was actually just doing it.”

09:14 - 💬 “When you get started, it's so easy for me to say, just go and do it, but just go and do it.”

19:49 - 💬 “You should start systemising your content creation as soon as you start creating content. Because there is so much that we don't need to do as content creators. If you can start getting into the habit of involving other people in the production and the promotion of your content as early as possible, it allows you to have more time to A- create better content and B- think about what else you should and could be doing.”

23:54 - 💬 “The biggest hurdle is getting out of your own way, overcoming your own fears of looking stupid or looking silly in front of your friends and family who's going to read your posts.”

TIMESTAMPED OVERVIEW

00:00 Coaching client conversation on social media systems.

04:27 Delayed use of YouTube, focused on Facebook.

09:43 GPT chat generates property investment topics instantly.

10:56 Writer can adopt varied content mediums creatively.

14:46 AI helps with writing, evolving content gradually.

19:33 Start systemising content creation as soon as possible.

21:24 Consistency is key for successful podcasting.

24:11 Regular content creation boosts professionalism and systems.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode of the Systemize Your Success Podcast, Dr Steve Day shares a valuable lesson from a recent mistake in his company. This was when a wrong document version was sent to a client. He emphasises the importance of creating a culture of continuous improvement in business and open communication within a team. He also highlights how mistakes can be transformed into opportunities for growth.

Steve discusses the root cause analysis process and the significance of having a well-documented Operations Manual. He also introduces the DIDACT framework for task documentation. He illustrates how businesses can implement effective systems by fostering an environment where team members feel empowered to admit errors. This is to prevent future mistakes and enhance overall efficiency.

Tune in to discover practical strategies for optimising your business processes and cultivating a proactive mindset among your staff.

KEY TAKEAWAYS

💡 Empowerment Through Mistakes: It is crucial to create a culture where staff feel empowered to admit mistakes. This approach fosters an environment of continuous improvement rather than fear of repercussions.

💡 Importance of Documentation: A well-documented Operations Manual is essential. It provides clear instructions and resources, reducing the likelihood of errors. It also ensures tasks can be completed correctly without constant supervision.

💡 Root Cause Analysis: When mistakes occur, it's vital to conduct a root cause analysis to identify what went wrong in the system. This helps understand the underlying issues and implement changes to prevent future occurrences.

💡 Implementing Checks and Balances: Incorporating checks into processes, such as verifying document versions before sending, can significantly reduce errors. This proactive approach ensures that staff have clear guidelines to follow.

💡 Continuous Improvement Process: Establishing a system for ongoing improvements is necessary. Encouraging team members to document any gaps or questions they encounter during tasks allows for real-time updates to processes, enhancing overall efficiency.

BEST MOMENTS

02:40 - 💬 “What happened in this particular case was we have an online document signing service... and this happens with all the new clients that come in.”

09:57 - 💬 “It's such an important part of systemisation. It is being able to document tasks quickly, effectively and efficiently, to be able to get stuff out of people's heads and down in a way that other people can do it from start to finish without their involvement first time and every time.”

11:13 - 💬 “The second part is showing the person and reminding the team that there is a process for making changes when things happen.”

13:57 - 💬 “We've got to action the admission of a mistake in a positive way and a meaningful way and a way that's going to make future behaviour better because that empowers people to own up to any mistakes they make in the future.”

TIMESTAMPED OVERVIEW

00:00 Managing mistakes is crucial for staff confidence & improvement.

04:18 Proud of instance, it is important to have manuals.

09:53 Effectively documenting tasks for efficient delegation.

11:22 Document and improve processes when questions arise.

VALUABLE RESOURCES

Free access to our flagship DIDACT Framework

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode of the Systemize Your Success podcast, Dr. Steve Day shares his experience taking a long break from work. He explains the importance of systemising business operations to achieve freedom for business owners.

Steve discusses the challenges he faced and the strategies he used to prepare for his time off. He highlights the key factors that allowed him to relax and enjoy his holiday without worrying about his business.

Additionally, Steve emphasises the importance of having the right clients, documenting core business activities, and building a cash reserve. He also talks about establishing clear communication channels for emergencies.

Through his journey, Steve highlights the benefits of systemisation, enabling entrepreneurs to step away while maintaining business continuity.

KEY TAKEAWAYS

💡 Focus on building systems. Documenting core business activities is crucial for allowing others to manage tasks in your absence.

💡 Choose the right clients. Working with clients who respect your boundaries and understand the need for time off is essential for a healthy work-life balance.

💡 Plan ahead. Communicate with your team and clients about your time off, block calendars, and ensure everything is documented well in advance.

💡 Establish clear communication channels. Set up specific emergency channels to avoid getting dragged back into work during your time off.

💡 Build a cash reserve. Setting aside profits to build a cash reserve can provide financial security during periods of reduced sales activity.

BEST MOMENTS

00:25 - 💬 “The wins are often the opposite almost. What they've managed to achieve outside of work is that they've found freedom through systemising what they do, employing great people, and creating a lifestyle through being purposeful about their work.”

05:59 - 💬 “It's okay if I have a lay-in. I can feel groggy in the mornings, and I can just hang out with the kids and do nothing. I don't need to be doing stuff.”

08:11 - 💬 “This is why I started my business rather than working in the hospital, why I quit my job as a doctor. To be able to choose when I genuinely take time off, to be able to live wherever I want and to be able to then be present for my family in these informative years where my kids are growing up.”

20:17 - 💬 “Planning ahead, in summary, planning ahead. So communicating with your team about what's expected while you're away, making sure it's clear what meetings are going to happen and which meetings aren't going to happen.”

TIMESTAMPED OVERVIEW

00:00 Entrepreneur reflects on taking time off work.

07:00 Engaging transition led to a fulfilling summer.

08:54 Planning meetings, supporting staff, and managing change effectively.

12:45 Meticulously documenting processes streamlines workflow and aids delegation.

15:45 Self-sufficiency and financial preparedness bring peace.

20:55 Documentation and support systems bring stress relief.

22:13 Achieved work freedom, now enjoys stress-free vacation.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 The podcast episode features an insightful conversation with Argentino Manuevo, the general manager of Athyna, a global talent platform. The episode delves into working with global talent, focusing on the benefits of hiring internationally and utilising AI in recruitment.

Argentino discusses the importance of setting clear goals, effective onboarding, and managing remote teams. The discussion also touches on using GPT-4, Slack, and Notion in daily operations. Listeners gain valuable insights into recruitment strategies, remote team management, and the definition of business success.

Overall, the episode provides practical advice and valuable perspectives on building successful businesses in a global and remote work environment.

KEY TAKEAWAYS

💡 The benefits of hiring globally include access to a larger talent pool and cost-effectiveness due to varying costs of living in different regions.

💡 Utilising AI in recruitment can improve the process by optimising job descriptions, matching candidates to roles, and speeding up the overall recruitment process.

💡 Onboarding is crucial for new hires. It ensures they understand the company culture, expectations, and their role and sets them up for success.

💡 Trust is essential in managing remote teams, and building personal connections beyond work-related interactions can foster a sense of belonging and accountability.

💡 Success is defined by setting goals, taking action to achieve them, measuring progress, and constantly iterating to improve and move closer to the desired outcomes.

BEST MOMENTS

04:21 - 💬 “One is access to talent. So if you stick to your city or your country, obviously, you've got a very limited talent pool available.” - Argentino Molinuevo

30:56 - 💬 “I really think that if you are thinking that people won't do their job because you're not overseeing them personally, you are hiring the wrong people, or you are a very bad manager.” - Argentino Molinuevo

31:15 - 💬 “I really think that it's not a matter of micromanaging people and really looking at their screen to see if they're getting their work done. It's a matter of achieving results and them being accountable.” - Argentino Molinuevo

32:36 - 💬 “Fostering that personal connection, I think it's super important and key, even more, key in remote environments than in on-site.” - Argentino Molinuevo

32:50 - 💬 “I think that trust is end, but it's also a two-way street. And if you trust people, yes, from time to time, sadly in life, you're gonna get burned. That's just human nature. But the vast majority of people in the world, from my experience, are pretty honest.” - Steve Day

TIMESTAMPED OVERVIEW

00:00 Exciting podcast interview about global talent hiring.

05:53 Shocked by low wages in the Philippines.

07:50 Paying based on cost of living fairness.

13:40 Recruiters rely on ATS for keyword prioritisation. AVA Chrome extension optimises LinkedIn profile.

16:59 The Client recruitment process parallels the use of AI.

19:34 Outsourcing recruiting for small and medium businesses.

22:52 Recruitment process requires speed and efficiency.

26:57 Systemisation is essential from day one for business.

30:56 Micromanagement reflects wrong management; trust fosters accountability.

33:11 Want appreciation for the effort, not cheating the system.

38:36 Setting goals, measuring progress, and constant improvement.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

GUEST RESOURCES

Website: https://athyna.com/

LinkedIn: https://www.linkedin.com/in/argentinomolinuevo/

ABOUT THE GUEST

Argentino Molinuevo is the General Manager at Athyna, a global talent platform that connects companies with top-notch global talent through AI matching.

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode, Dr. Steve Day discusses change management in small businesses with John Fisher, a chartered psychologist and coach with 25 years of experience in personal development. John introduces the Fisher Curve, a framework that helps individuals navigate personal change.

The discussion explores the relevance of the Fisher Curve for small business owners, focusing on understanding and managing staff emotions during times of change. John also shares insights on how the Fisher Curve can be applied in various business scenarios, highlighting the need for effective employee communication and engagement.

This episode offers valuable insights on managing change, fostering empathy, and empowering individuals to embrace new challenges.

KEY TAKEAWAYS

💡 The Fisher Curve is a model that helps individuals navigate change by understanding both their emotions and reactions.

💡 Change management is crucial in small businesses because employees often face role changes and new challenges, which require empathy and support from managers.

💡 Effective communication is essential during change, as over-communication can help alleviate uncertainty and resistance.

💡 Coaches can assist small business owners in navigating change by helping them gain clarity, make decisions, and effectively communicate with their teams.

💡 For John, success is also about providing individuals with new perspectives and options, allowing them to make their own choices and decisions.

BEST MOMENTS

06:20 - 💬 “I think the answer to the first part of that, I suppose, the Fisher curve is a way of looking at how people feel personally as they go through a change.”  - John Fisher

22:07 - 💬 “Leadership is what you lack when I don't know what to do.”  - John Fisher

45:16 - 💬 “Success for me is helping people see something that they hadn't seen.”  - John Fisher

TIMESTAMPED OVERVIEW

00:00 "Beneficial conversation about Fisher curve for change."

03:39 Transition from playing to coaching, a successful consultancy.

08:14 Explaining bereavement stages and their influence on healing.

12:38 Fear of learning new skills, self-doubt.

14:54 Challenges for small business owners and employees.

20:27 Empower and guide for a bright future.

22:14 Take ownership, change gradually, and find the first brick.

27:04 Automating systems and convincing staff for change.

29:42 Using past failures to explain current success.

32:48 Engage stakeholders in change through visualisation and discussion.

36:11 Coaches help clarify, facilitate decisions, and communicate.

37:52 Distance learning while working, joint venture company.

41:23 Navigating new roles and responsibilities as an entrepreneur.

44:27 Success is creating new perspectives on personal freedom.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

GUEST RESOURCES

Website: https://www.c2d.co.uk/

Email: [email protected] 

Facebook: https://www.facebook.com/c2d.co.uk

LinkedIn: https://www.linkedin.com/in/c2dlimited/

YouTube: https://www.youtube.com/c/C2dCoUkJMF

ABOUT THE GUEST

This is John Fisher, a chartered psychologist and coach who has worked in change management and personal development for the past 25 years.

He also worked across various sectors and companies of all sizes, helping them improve performance and build effective, cohesive teams.

John has inspired thousands of people worldwide through his numerous publications, coaching and tools.

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 In this episode, Dr. Steve Day discusses strategies for effective outsourcing with special guest Andy Hilliard, the CEO of Accelerance. Andy shares his journey from joining the Peace Corps to becoming an expert in finding talent for globally distributed software engineering teams.

They explore the importance of leveraging apps, virtual assistants, and automation tools to scale businesses. Andy also emphasizes the value of cultural understanding in outsourcing and the benefits of working with a global workforce.

The conversation also touches on Andy's books, including “Synergea,” which provide insights into the evolution of outsourcing and the future of remote work. Additionally, Andy highlights the significance of building relationships, empowering individuals, and embracing cultural differences for success in a distributed work environment.

KEY TAKEAWAYS

💡 Andy Hilliard's book “Synergea” discusses the evolution of outsourcing, specifically software outsourcing. It targets individuals like directors of engineering, chief technology officers, chief product officers, chief financial officers, chief operating officers, and CEOs.

💡 Success for Andy Hilliard means being a role model for his three children and someone they can depend on, standing for principles, and trying to make the world a better place in his own small way through his business endeavours.

💡 Andy emphasises the importance of investing time and energy to learn, appreciate, and demonstrate cultural understanding and sensitivity when working with distributed talent, as building trust and openness leads to better communication and relationships.

💡 Leveraging a global talent pool for software development offers cost advantages. It also provides access to hyper-specialized talent. Additionally, it creates opportunities for personal growth and learning. Collaboration with individuals from different cultures and backgrounds enhances these benefits.

BEST MOMENTS

18:38 - 💬 “You must invest time and energy to learn, appreciate, and demonstrate. Even in our due diligence phases, our customers will come either with us, or we will guide them to spend time with prospective partners to break bread, to spend days together.” - Andy Hilliard

24:56 - 💬 “The world is not shining just on you and will give you that thing. And if you think you're so delusional that you're the chosen one and you're going to do something that no one else is doing and get that win, then good luck with that.” - Andy Hilliard

35:02 - 💬 “The United States produces 60% of the digital output, the software development output in the world. However, the United States only has 15% of the world's developers. So right there, there's a disconnected and imbalance of the available talent and the demand for talent.” - Andy Hilliard

37:05 - 💬 “Anything good is worth working for, right? And if you want to differentiate yourself and have better talent, and if you can systematise that talent, if you can create an ecosystem that is empowered, that is accountable, that is appreciative, that is gaining here, here's another aspect we really didn't talk about.” - Andy Hilliard

42:19 - 💬 “Success means to me to be someone they could look at as not an icon, but a good direction for them as humans, as young adults growing up and evolving, and someone who tries hard and means well.” - Andy Hilliard

TIMESTAMPED OVERVIEW

00:00 Reflecting on life, seeking motivation in travel.

05:36 Cognizant externalised, developed global software, and expanded reach.

09:55 Contributed to "Software Without Borders," a valuable concept.

11:39 Global software development partnerships and cultivating relationships.

15:43 Commit to learn, show appreciation, and embed culturally.

20:42 Remote work depends on effective collaboration tools.

27:48 Fostering individual strengths boosts team productivity.

31:30 Remote work revolutionises software engineering practices.

35:02 US produces 60% digital output with 15% developers.

36:32 Efficiency in talent management is rewarding.

42:14 Success to me is being a good role model for my kids and making a positive impact.

43:32 Striving to be respected and make an impact.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

GUEST RESOURCES

Website: https://www.accelerance.com/

Andy's Books: https://www.accelerance.com/andy-hilliard-author

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/andyhilliard/

Instagram: https://www.instagram.com/andyhilliard/

Twitter: https://twitter.com/andyhilliard

ABOUT THE GUEST

At age 26, Andy Hilliard had a quarter-life crisis that changed the trajectory of his life. To find himself, Andy joined the Peace Corps in 1988. On assignment in Costa Rica, he fell in love with the culture—and the woman who became his wife. The experience led Andy to dedicate himself to enriching businesses and individuals through valuable cultural exchange.

As CEO of Accelerance, Andy helps companies find the talent they need to scale high-performing, globally distributed software engineering and product development teams.

Andy and Accelerance travel the world, assessing and certifying development partners with a proprietary matching system so clients can confidently connect with the top 1% of outsourcing partners worldwide. The Accelerance team also helps clients optimise their outsourcing partner relationships through mutual understanding, communication, and effective management.

Previously, Andy founded the groundbreaking nearshore software development services company, Isthmus Costa Rica. During its formative years, he began his global software services career as a Division Manager at Cognizant Technology Solutions.

Andy currently lives in Kenwood, California, but has visited more than 60 countries. He holds an MBA in International Business, Finance, and Marketing from the Kellogg School of Management at Northwestern.

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

🎙 Dr. Steve Day discusses how small businesses can implement systemised communication strategies to enhance customer satisfaction. 

He shows the importance of transparent communication through two case studies. One involves tenant deposit returns for estate agents; the other focuses on report writing for expert witness agencies.

By breaking down backend operations, businesses can improve the overall customer experience. Providing clients with updates at each stage helps build trust. Additionally, Steve emphasises the value of automation and standardised communication to streamline these processes effectively.

KEY TAKEAWAYS

💡 Amazon's communication skills in tracking orders can be a model for small businesses to improve customer satisfaction.

💡 Implementing a clear and automated communication system can enhance the client experience and reduce the need for customer service interactions.

💡 Providing clients with updates at each stage of a process, similar to Amazon's tracking system, can alleviate stress and build trust.

💡 Standardised emails at different process stages can keep clients informed and manage expectations effectively.

💡 Utilising email automation tools or virtual assistants can streamline the communication process and ensure consistency in client interactions.

BEST MOMENTS

00:00 - 💬 “Whether you love or hate Amazon, there's no denying they have incredible communication skills when it comes to letting you know, as their customer, exactly where your order is up to.”

11:04 - 💬 “And so by this simple idea of breaking down the backend stuff, just like Amazon does, you're breaking down whatever the process, the backend process is to you giving the end results to your client and then telling your client what those steps are.”

11:33 - 💬 “So opening up your back end operations to your client in a nice and simple way to say the 6 stages for me delivering this product to you or the service to you- these are the 6 stages and then every milestone, every stage letting them know you've got there so they can see where they're up to in the process.”

12:20 - 💬 “A little tip on improving your customer experience by doing very little in terms of changing your processes, but just by communicating better in a standardised way.”

TIMESTAMPED OVERVIEW

00:00 Implementing simple systems revolutionises communication for businesses.

05:28 Communicate the deposit process with clear, timely updates.

07:37 Effective communication reduces the tenant's end-of-lease stress.

10:15 Early delivery allows for a flexible estimated due date.

VALUABLE RESOURCES

Website: https://www.systemizeyoursuccess.com

Facebook Group: https://facebook.com/groups/systemsandoutsourcing/

LinkedIn: https://linkedin.com/company/systemsandoutsourcing/

Instagram: https://instagram.com/systems_and_outsourcing/

YouTube: https://youtube.com/@drsteveday42

ABOUT THE HOST

Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.