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Today I want to stress the importance of communication. It seems like people nowadays don’t believe in a question mark or a period when they’re communicating with others. Even with my kids - are you asking me or are you telling me?

When communicating with your clients or with businesses that you work with, you need to be clear about what you’re trying to say and your delivery. There are times when a question is more appropriate, and other times a statement is sufficient. While you can’t control how someone receives what you’ve said, you can control your delivery.

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I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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A lot of women are struggling with alopecia and don’t know what the problem actually is. When they don’t feel safe in the salon to talk about the issues they’re having, then they won’t get the help they need. There needs to be a conversation between the professional and the client that goes all the way from where they’ve been to where they want to go. 

If you’re a haircare professional, are you asking the questions to make people feel safe to talk? Is your salon a safe space, without judgment, that allows women to open up about their hair troubles and goals so that you’re able to really help them, rather than cover up the problem?

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I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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Lately it’s been on my mind that I haven’t been wanting to ask people what’s next for them anymore when they come into the salon. That question seems flat and linear - why would anyone want what’s next on the same level as they’ve been? 

A better question is, “what’s up?” What’s up from where you are? What can you learn from where you’ve been, be creative and level up? What’s your contribution, your abstract vision?

What elevates you mentally, emotionally, physically? 

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I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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To piggyback off of episode 4 and owning your shit, we’re going into dating today. Not all relationships are meant to last forever, but it’s important that you own your role in the way things go. Yeah, he might have been the worst boyfriend ever, but you did let him in. There are times when the problem might be you.

Regardless, after a relationship ends, that’s your time to reflect. Was there something you were supposed to learn from this? How are you going to move on after this? Because you do have to move on. 

There are some things to watch for when you allow new people into your life - both in them and in yourself. People show you exactly who they are. What do you need to work on in yourself to be able to see that? Don’t worry so much about what they’re bringing to the table - is their table whole? What about yours?

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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Continuing with my theme of professionalism and customer service, here’s another thing I’ve been hearing a lot about that needs to stop. 

When someone becomes an entrepreneur because they don’t want to deal with people, that’s a problem. A business requires customers, employees, and the public - if you want the business to succeed, you need to RUN it like a business. We got people out here posting hours and not showing up when they said they would, people being late for appointments when they charge clients a late fee, not setting expectations and getting upset when something goes sideways.

Entrepreneurship is service to others while making money doing the things that we love. If you show up like a consumer with no consistency and poor management skills, your business won’t be a business for long. 

But I can help!

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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In my last episode I spilled the tea on professionalism in the salon, what it means to be a professional cosmetologist and what to look for to get the best result for your hair. On the flip side, this episode is about the customer side - because people aren’t taught how to be a good customer, apparently.

This can look like:

• Not liking rules that are set in place
• Not respecting time
• Wanting exactly what they want exactly when they want it
• Taking forever at the window then getting mad that the service takes time
• Changing their mind mid-service
• Showing up late and asking for extras

If any of those sound like you, there are ways to fix it! To provide the best service, people should not have to read your mind. If you want good customer service, you need to be a good customer. In this episode, I’ll give you a detailed lesson on what it means to be a professional customer and once you do, you’ll be amazed at the customer service you’ll receive.

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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Stylist, cosmetologist, licensed, unlicensed, salon or at home, how do you pick someone to help you take care of your hair? 

If you’ve been choosing stylists based purely on other styles they’ve done, you’re not going to find someone who is able to help you meet your hair goals. There are some amazing braiders out there that make some gorgeous designs but they may not have taken the training to understand the chemical reactions that happen with coloring, for example. If something goes sideways, they may not know what to do.

Here are some things you can look for when researching a stylist:

• Does she have a specialty? Is there something consistent across the board that you can see where her strengths are?
• Is there a consultation you can take advantage of to get to know them and talk about your hair goals?
• How can they fit into your haircare team?
• Do they ask what you want, what’s going on with your hair, and what your goals are?

If you have a bad experience with a stylist but you didn’t do your research about what they’re good at and whether they’re going to actually care about the health of your hair, it’s not all on them. 

Join me, follow, and share. Remember, you got options - thank you for choosing The Tea with P!

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

Music credit: LA Nightlife by Full Frontal Audio
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Today I’ve gotta set you straight. Sometimes we’ll look around at our lives and see all kinds of mistakes, bad relationships, and red flags - but it’s always somebody else’s fault, right? No. You gotta own your shit. 

We usually make the best decision we can in the moment, but sometimes the Petty comes out. Or that relationship seemed so perfect - until it wasn’t. It’s time to look inside and own up to the decisions you’ve made, the good ones and the bad ones, so you can learn and move forward.

Join me, follow, and share. Remember, you got options - thank you for choosing The Tea with P!

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

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Today I want to talk about a hard topic that often doesn’t get enough attention until it’s too late. With me is an expert in the subject,  Lorri King, dual board certified family and psychiatric mental health nurse practitioner. Even as a mental health professional, she knows how hard it is to recognize signs of depression in yourself. In this episode we’re going to discuss:

• What it looks like when someone can’t pull out of their funk
• How to recognize when we’re not well
• How to help yourself and others get over the hump
• Choosing between medicinal support and cortisol
• Finding someone who can help

Lorri is the founder of Abundant Life Health And Wellness at https://abundant-life-and-wellness-counseling-mental-health-service.business.site/

If you need help, you can find a provider on psychologytoday.com.

Join me, follow, and share. Remember, you got options - thank you for choosing The Tea with P!

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

Music credit: LA Nightlife by Full Frontal Audio
A Subito Media production

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Do you know what your shampoo really does? Why did you pick the one you chose and what is it for? If your hair is dry and hard to get through, or oily with a flaky scalp, I’ve got news… it’s dirty. The reality is you need a few different shampoos in your arsenal for various reasons like clarifying, repair, body, or moisturizing. No one shampoo does everything, but you don’t always need everything anyway.

Keep the end result in mind. It’s best if you consult a professional, like ME,  and get your routine customized specifically for you. That way you know what your hair needs and you know what needs to happen when you get into the salon. Avoiding the trial and error will save you a lot of money too.

Listen in for where to start with your shampoo routine, when to see a dermatologist, and how to put together your haircare team and if you want a place to start, set up a consultation at https://www.thedesignstudiomd.com/ or hit me up on IG @patricestar.

Join me, follow, and share. Remember, you got options - thank you for choosing The Tea with P!

Support the show

I offer 1-to-1 training to help you find the systems, train the people, make it work and provide the best customer service in your salon. Send me a DM on Instagram to learn more! https://www.instagram.com/patricestar

Find out more about Patrice's courses and faves on her website https://www.thedesignstudiomd.com/

Music credit: LA Nightlife by Full Frontal Audio
A Subito Media production