Have you ever had a tendency to get carried away with strong emotions or even rage when communicating with a client? By reacting with your emotions or pouncing on the clients before they can even get their words out, you can end up in an argument instead of a discussion. The most important thing is to listen rather than pounce, and Dan discusses the importance of this. 

 

In this episode, we talk about…  

• Taking a deep breath and being mindful of your communication style before replying
• About the 5-4-3-2-1 communication theory and its advantages
• Communication examples where pauses were taken and not pounced upon

 Resources: 

 

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