513: Signet Jewelers EVP & Global CIO Howard Melnick discusses
Why Howard joined Signet Jewelers
The company's path to brilliance strategy, which has been focused on 1) customer-first, 2) omnichannel with a digital focus, and 3) building a culture of agility and efficiency
How COVID served as an accelerant for the company's digital strategy
How IT has leveraged centers of excellence to achieve agility and efficiency at scale
Why measuring business value is the most important metric businesses should focus on
How the company uses analytics to help maximize return
How augmented reality allows customers to try on a ring from home
How the company enabled its jewelry consultants to keep working during the pandemic
Among a variety of other topics.
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This episode is sponsored by Sykes and SECURITI.ai.