Creating Disney Magic

Tell People What They are Thinking Before They Ask


Listen Later

When you have a big announcement to make, you know what people are going to ask. Go ahead and address the big issues upfront before they even have to bring it up. 

If you want to be sure you cover all potential questions, get a team together. Talk about what questions, concerns, and issues people are going to have with the announcement. Come up with 5 or 6 questions you know people are going to have and include the information in your announcement. 

Anticipating the problems and addressing the issues upfront will soften any pushback you might get. 

As an example, At Disney, when we moved from paying people weekly to every other week and moved from paper checks to direct deposit only we knew this may cause concerns for some cast members. 

Since we knew people would have some issues, in advance, we put together a process to help people set up a bank account if needed. Or help them set up direct deposit into their bank account. Offering the help upfront made adopting the new system easier for the people it would impact the most. 

Working through this process will help you find ways you can help people. 

Don't lay it out and tell people it is their problem. Problems caused to employees are your problems, too. Work with them to ease the concerns before they become problems. 

Get it down to the basics. This will cover the biggest issues. One-off questions can be handled by individual managers. 

...more
View all episodesView all episodes
Download on the App Store

Creating Disney MagicBy Lee Cockerell

  • 4.8
  • 4.8
  • 4.8
  • 4.8
  • 4.8

4.8

434 ratings


More shows like Creating Disney Magic

View all
WDW Radio: The Disney Podcast for Walt Disney World, Disneyland, and More by Lou Mongello - Disney Expert

WDW Radio: The Disney Podcast for Walt Disney World, Disneyland, and More

3,144 Listeners

Andy Stanley Leadership Podcast by Andy Stanley

Andy Stanley Leadership Podcast

2,272 Listeners

The EntreLeadership Podcast by Ramsey Network

The EntreLeadership Podcast

4,349 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,462 Listeners

The Learning Leader Show With Ryan Hawk by Ryan Hawk

The Learning Leader Show With Ryan Hawk

1,288 Listeners

Why That Worked  – Presented by StoryBrand.ai by StoryBrand.ai

Why That Worked – Presented by StoryBrand.ai

1,925 Listeners

How Leaders Lead with David Novak by David Novak

How Leaders Lead with David Novak

569 Listeners

The Double Win by Michael Hyatt & Megan Hyatt-Miller

The Double Win

1,430 Listeners

FranklinCovey On Leadership by FranklinCovey

FranklinCovey On Leadership

219 Listeners

No Bullsh!t Leadership by Martin G Moore

No Bullsh!t Leadership

124 Listeners

At The Table with Patrick Lencioni by Patrick Lencioni

At The Table with Patrick Lencioni

1,134 Listeners

It's About Time | Time Management & Productivity for Work Life & Balance by Anna Dearmon Kornick

It's About Time | Time Management & Productivity for Work Life & Balance

228 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,190 Listeners

All It Takes Is A Goal by Jon Acuff

All It Takes Is A Goal

1,422 Listeners

The Working Genius Podcast with Patrick Lencioni by Patrick Lencioni

The Working Genius Podcast with Patrick Lencioni

362 Listeners