In this What’s Next with Aki Anastasiou interview, Thabiso Hlatshwayo discusses how OpenText helps South African retailers drive innovation and improve customer engagement.

Hlatshwayo is the Solution Consulting Senior Manager at OpenText Africa, and has over a decade of experience in high-tech industries.

He leads a team of highly-experienced consultants who are responsible for designing multifaceted technology solutions that serve the needs of OpenText’s clients.

In this What’s Next interview, Hlatshwayo explains how OpenText enables retailers to streamline their operations using automation.

He reveals how automation makes it faster to move from the product ideation stage to the product realisation stage, as well as how retailers can use real-time data to improve decision-making across their operations and customer engagement systems.

Hlatshwayo then discusses how OpenText’s low-code platform accelerates innovation while maintaining the agility that retailers need, as well as how OpenText enables seamless collaboration between IT teams and business decision-makers.

He also unpacks the benefits retailers receive from embracing a cloud deployment model in their tech stack – including how it helps retailers personalise customer interactions while maintaining operational efficiency.

Hlatshwayo concludes the interview by providing examples of how companies are leveraging the full power of OpenText’s solutions to grow their businesses