In this episode of Drive By, Chris Collins answers a caller’s question about how to excel as a Service Advisor just starting out. He shares the #1 key focus area for the first 90 days (constantly practicing and connecting with customers), along with emphasizing building relationships with Technicians. Chris explains how mentoring from Techs can help Advisors improve descriptions, presale inspections, and ultimately boost revenue through customer trust. He advises to not get discouraged by any negative attitudes in the shop, and to stay focused on over communicating with Technicians. Chris lays out a simple yet effective gameplan for new Advisors ramping up through consistent effort and resilience.

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