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Today, we talk to CashPT Customer Care Specialist, Amber Harris. Hear about Amber’s experience as a part of the team working with customers. She has learned how to help patients realize the value of physical therapy and accomplish their goals.
Tune in to hear some of the customer service sides of a physical therapy clinic. Learn how showing care adds a special element to your business.
“What physical therapy gives you is the ability to live your best life.”
-Amber Harris
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
1:44 - Who is Amber Harris and what is attractive about being a Customer Care Specialist?
4:46 - The surprising things Amber learned about CashPT and Physical Therapy
10:07 - Reframing a patient’s desires around the value of PT rather than the outside details
16:16 - The patterns of conversations that occur with current and potential patients
24:21 - Where Amber found the value in what CashPT and physical therapy does
27:29 - How to bring in patients and show care for prospects
33:32 - How to improve patient experiences through caring conversation and simple acts of kindness
37:41 - Just show that you care about your people
40:23 - Incorporating transparency encourages trust
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You can learn a lot from internships and residencies. Join Aaron as he talks with CashPT Residency Physical Therapist Tyler Shelton. Hear about Tyler’s development through multiple internships as he learned to identify some of the ways he fit in the physical therapy field. From experience with no-shows to raising rates, Tyler gives incredible insight into the lessons he learned along his PT career. Listen in to learn more from his learning experience with CashPT.
“The thing that we offer people most is hope.”
-Tyler Shelton
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
1:46 - Beginning the dreams for Tyler’s private practice
7:55 - Seeing physical therapy in a more efficient way and building a relationship with patients
12:51 - No-shows and productivity management
15:45 - Realizing and developing how you fit into physical therapy methods
18:33 - Finally entering the world Tyler wanted to be in through CashPT
23:22 - Learning how to raise rates when necessary while maintaining prices that benefit your clients
30:15 - Investing your money well for the long-term goal
33:01 - Learning sales as a way of helping people understand what they need
36:39 - Tyler’s plans for the future and values that he developed to bring into his future practice
Resources:
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Are you having a hard time figuring out what you want to do or where you want to be? Today, TaVona Boggs's shares her story about coming to the realization that she had to hand in her 30-day notice and try something different. She'll talk about the 5 Why’s you need to ask yourself to figure out what you want to become and some tips for addressing burnouts. Tune in, her message might just be what you need to hear to find the courage to take the leap.
“No circumstance or situation has to change for me to feel better.”
- TaVona Boggs
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
2:03 – TaVona's introduction to physical therapy and her motivation for pursuing it
7:08 – The change of perspective and TaVona's biggest message
10:23 – Burnout is like relationships
13:00 – Figuring out what you want to become - The 5 Why Exercise
18:32 – Switch your energy - Negative to Neutral to Content
21:35 – Good debt is an investment
28:35 – The 3 components of burnout - physical and emotional exhaustion, cynicism, lack of personal achievement
30:00 – Detecting early stage of burnout and how to address it
Resources:
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Opening a practice does not guarantee a PT’s success. Whatever you face in your journey, you have to face it with guts, determination, and the willingness to learn along the way. Tune in as today’s guest, Victoria Liu walks us through the challenges and difficulties she’s faced in starting her own PT business and her advice to people who are still staying in their comfort zones.
“You just got to jump, you just got to do it.”
- Victoria Liu
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
01:48 – Victoria shares about her background and her business, Ironhorse PT and Pilates
05:45 – Not knowing what to do was the biggest challenge at the start
08:17 – The effects of patients not having direct access visits
11:13 – Word of mouth brings in the best patients
16:10 – How Victoria started raising prices for their services
20:52 – Finding good people and staffing are the most difficult challenge in growing the practice
25:08 – Integrating pilates and kettlebell programs to wellness training
30:28 – Victoria’s next steps moving forward
39:03 – The advice to people staying in their comfort zones
Resources:
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On today’s episode of The CashPT Lunch Hour, Aaron interviews Vince Del Monte, a personal trainer and business coach from Toronto, Canada who helps professionals create online courses and the author of "No-Nonsense Muscle Building: Skinny Guy Secrets To Insane Muscle Gain."
Aaron and Vince explore the ins and outs of selling to people, and how to encourage them to get the help they need. You’ll learn tons of valuable information from Vince’s insights and the proof that increased his social media conversions and built a profitable online business and brand. Tune in for the full scoop!
“You sell the same way you buy.”
-Vince Del Monte
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
2:08 - Vince’s background, and how he got started in sales
7:56 - The #1 benefit to having a coach
12:30 - How to sell someone to get the help they need
16:04 - “What do you need to know to make a decision today?” the #1 question to ask
21:36 - The top three things to increase your conversions
27:07 - How Vince became confident in selling
31:00 - Three reasons why people won’t buy a product
34:55 - Leveraging social media to get “celebrity” status
38:27 - Tips on when and how to post on social media
Resources:
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On today’s episode of The CashPT Lunch Hour, Aaron sits down with Cameron Garber, a physical therapist who owns Body Smart PT in Utah, and specializes in metabolic testing.
Aaron and Cameron discuss the ups and downs of Cameron’s journey to being an entrepreneur while having a family and buying a cash-based physical therapy business. Listen closely to Cameron’s advice about building a pre-owned business and some great marketing tools. Tune in and soak up all this knowledge, thanks to Cameron! Enjoy.
“Don’t waste your time building somebody else’s dream. Build your own.”
-Cameron Garber
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
7:00 - Cameron’s journey in his physical therapy career while having a family
14:08 - The big headaches in business to be aware of
16:04 - Why you shouldn’t buy a practice with someone else's name
18:20 - The challenges in converting prospective clients
21:33 - Metabolic testing costs, and how Cameron reached his client’s goals
27:27 - The big realization about insurance companies
28:48 - Organic social media tools that work the best
32:42 - The changes made in his practice patterns over the years
38:00 - Cameron’s biggest win for his business
39:44 - The importance of developing an email system sooner rather than later
Resources:
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How much money are you letting walk out the door? Join Aaron on this episode of the Cash PT Lunch Hour as he sits down with Paul Wright. Paul and Aaron discuss key principles healthcare business owners must understand. Plus stay tuned as Paul shares a valuable new client system he has all of his clients implement in their practice. This one system alone will be sure to increase your bottom line by 30%!
“Build your business as if you are going to replicate it.”
-Paul Wright
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
2:47 A brief bio on Paul Wright
7:33 What is the selling potential of your business?
11:10 The #1 Rule healthcare business owners must understand
13:20 How do you get people to work for you and not take your clients?
15:40 Partnerships in healthcare, recipes for disaster
19:30 Expanding your practice from 0 to 6 figures
22:00 Vital business systems to have in place
23:04 The most important training tool
32:12 Holding your team members accountable
41:02 Why you must schedule out
Resources:
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On today’s episode of The CashPT Lunch Hour, Aaron talks with Greg Schaible (DPT, CSCS), owner of On Track Physiotherapy and Owner of the online educational resource for sports and orthopedic clinician's Sports Rehab Expert.
Aaron and Greg, dive into the best and worst marketing strategies Greg’s tested over the last 5 years to grow his cash-based physical therapy practice. You’ll save yourself a lot of time by listening to Greg’s insights about what’s worked and what’s not for both in his brick and mortar business and his online sports rehab business. Listen in and cut your learning curve in half thanks to Greg! Enjoy.
“You’re never going to grow until you have the capacity to grow.”
-Greg Schaible
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
11:03 - Making the transition from part time to full time as a physical therapy cash-based practice.
15:29 - The #1 thing Greg did to get patients in the door when starting his physical therapy practice on the side.
18:48 - Learning from early mistakes, what you need before going to a health fair. How to not market your physical therapy services at a live event.
19:54 - How Greg converts prospects into patients during gym visits currently.
26:00 - One easy way to get more emails and attention at a health fair
30:00 - “It's not what you know, it's who you know” how Greg get into his online business Sports Rehab Expert
33:38 - The nitty-gritty details of buying an online business, moving a membership from one person to another, re-engaging the online community and building trust with your email list.
42:20 - Crucial learning mistakes to avoid for physical therapists looking to use email marketing to sell information products.
43:34 - Greg’s advice for a cash practice owner and online business owner and why having a coach is crucial.
Resources:
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Have you ever considered niching down your clinic? Tune in today to find out how Kevin Schmidt, PT, MSPT, CMP, Bike PT established Pedal PT, a practice geared towards cyclists. Kevin shares how he started his practice and some unique local marketing strategies he uses to reach out to the community. Plus, stay tuned to find out how Kevin is franchising his business.
“As a bike niche practice...a lot of the people that we see initially as competition as business owners and clinic owners ultimately become your referral sources.”
-Kevin Schmidt
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
8:00 How Kevin got into bikes
11:20 Aches and pains that come with biking
16:20 How Kevin got the motivation to open his own practice
23:40 Kevin talks about his niche and authenticity
29:30 Kevin’s unique local marketing tactic-Free Coffee!
39:45 Do insurance companies pay for a bike fitting?
43:40 Pedal Pt’s relationship with other businesses
49:40 Cultivating Google reviews
52:00 Kevin’s next steps - Franchising!
Resources:
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On today’s episode of the CashPT Lunch Hour, Aaron sits down with Ryan DeBell, a serial health entrepreneur and founder of Movement Fix. Join us as Ryan shares how he is able to consistently move forward and achieve success in business. Make sure to stay tuned to hear some of Ryan’s key tips on marketing and how to maximize your time.
“If you really know your beliefs, then you understand that everything is a tool, not an identity.”
-Ryan DeBell
What do you want to hear from the CashPT Lunch Hour?
Tell us here!
10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!
Learn More Here!
Time Stamps:
3:07 - Ryan DeBell – Not just a chiropractor
7:50 - When and how did Ryan’s vision formalize
13:28 - Evolution of Movement Fix
18:42 - The original prices for Movement Fix programs
23:15 - Things Ryan does to drive traffic to his site
26:59 - Money, marketing, and helping people with them
37:55 - Ryan’s podcast and why he made it
43:08 - What Ryan does to properly invest in himself and his business
47:45 - Ryan’s 10-year goal and advice for others
Resources:
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