Today, we talk to CashPT Customer Care Specialist, Amber Harris. Hear about Amber’s experience as a part of the team working with customers. She has learned how to help patients realize the value of physical therapy and accomplish their goals.

Tune in to hear some of the customer service sides of a physical therapy clinic. Learn how showing care adds a special element to your business.

 

“What physical therapy gives you is the ability to live your best life.”

-Amber Harris

 

What do you want to hear from the CashPT Lunch Hour?

Tell us here!

 

10x Your Marketing, 10X Your Action, 10X Your Thinking, 10X Your Income, and 10X Your Impact in 12 Months or Less with The CashPT Platinum Mastermind!

Learn More Here!

 

Time Stamps:

1:44 - Who is Amber Harris and what is attractive about being a Customer Care Specialist?

4:46 - The surprising things Amber learned about CashPT and Physical Therapy

10:07 - Reframing a patient’s desires around the value of PT rather than the outside details

16:16 - The patterns of conversations that occur with current and potential patients

24:21 - Where Amber found the value in what CashPT and physical therapy does

27:29 - How to bring in patients and show care for prospects

33:32 - How to improve patient experiences through caring conversation and simple acts of kindness

37:41 - Just show that you care about your people

40:23 - Incorporating transparency encourages trust

 

Connect with Amber:

• LinkedIn
• Email

 

Connect with Aaron:

• Facebook
• Instagram
• Twitter
• LinkedIn