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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! https://www.servicebusinessmastery.com

In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch talk with Kevin Hill, Master Advisor / Director of Training at CEO Warrior, about leadership, hiring, and culture in the trades. Kevin shares how he helped grow an HVAC, plumbing, and electrical business in South Carolina, eventually selling it to private equity. He explains the power of servant leadership, how clear training and onboarding build strong teams, and why great culture helps you keep the right people. Learn simple tips to hire better, lead better, and build a company people want to work for.

In this episode, here's what you can expect to learn:

1. Why strong leadership is more than just a title in building a great team.

2. How hiring, culture, and leadership all connect for business success.

3. The power of clear onboarding and training to keep good employees.

4. How setting clear rules and team goals leads to real accountability.

5. Simple ways to recruit better and build a workplace people want to join.

Timestamps⏰ [00:00] - Recap

[03:08] - Episode introduction & meeting Kevin Hill

[04:27] - Kevin's Journey from Trades to Trainer

[05:39] - Recycling Dirt: Kevin's Unusual Business Venture

[07:06] - Defining True Leadership in Service Companies

[09:04] - Clarity + Alignment = Accountability

[11:39] - Letting Go of Poor Fits and Warm Body Hiring

[18:25] - Recruiting Strategy: First Impressions Matter

[20:52] - Red Flags in Summer Hiring & Vetting Techs

[26:01] - Apprenticeships, Military Programs, and Second Chances

[31:34] - Building a Strong Onboarding & Training Culture

[37:07] - Ride-Alongs & Senior Tech Buy-In for New Hires

[39:16] - Techs Teaching Peers & Turning Callbacks into Lessons If you found this conversation with Kevin Hill helpful, please leave us a review (5 stars would mean a lot to us 😉).

Links & References:

LinkedIn:

• Kevin Hill

• CEO Warrior

Website:

• CEO Warrior

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Lace.ai

• Autobot.ai

• ServiceWorldExpo

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk