Most law firms improve internal workflows without ever defining the full client experience. That blind spot creates unnecessary friction for both clients and teams.

In this episode, I explain why building a client journey map is a powerful strategic move for law firm owners who want stronger client engagement and more cohesive operations. When you can see the journey clearly, everything else starts to align.

Get full show notes, transcript, and more information here: agileattorney.com/108

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Imagine getting into your car and realizing the only gauge on the dashboard shows how hard the engine is working. No speedometer, no fuel gauge, just RPMs. That is how most law firms operate.

In this episode, I introduce a better dashboard built around six practical law firm metrics that help you manage the work, not the worker. These metrics are not about squeezing more hours out of your team. They are about creating clarity, balance, and predictable delivery.

Get full show notes, transcript, and more information here: agileattorney.com/107

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Does your law firm feel like it’s constantly reacting instead of progressing? In this episode, I break down how urgency becomes the default operating system in many practices and how to replace it with a calmer, more predictable way of working.

You’ll hear how capacity limits, first-in-first-out prioritization, and simple cadence meetings can shift your firm away from fire-fighting and toward consistent delivery, without relying on willpower or heroics.

Get full show notes, transcript, and more information here: agileattorney.com/106

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Getting more work done often starts with doing less, even though that idea can feel uncomfortable for lawyers. When everything feels urgent, it’s tempting to push harder, take on more, and hope it all evens out.

In this episode, I explain why the most reliable way to increase throughput in a law practice isn’t effort or efficiency, but smarter constraints. You’ll hear how counterintuitive Agile principles help firms reduce overload, protect capacity, and deliver more consistently without burning out the people doing the work.

Get full show notes, transcript, and more information here: agileattorney.com/105

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For many legal professionals, one of the most persistent sources of stress isn't the complexity of the law itself but the uncertainty that permeates daily work. Not knowing who's doing what, when something is actually done, or whether it's been done correctly.

In this episode, I'm tackling this uncertainty head-on by showing you how to create explicit quality standards that serve as a stabilizing force for your practice with simple, easy-to-implement tools. You'll learn how to create fit-for-purpose quality standards, why explicit policies reduce rework, and practical guidance on developing these standards in the context of your current work without trying to boil the ocean.

Get full show notes, transcript, and more information here: agileattorney.com/104

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Once you make your work visible, you can finally see how much of your work is just stuck. And while a common reaction is to think that you are the bottleneck, that thinking is actually preventing you from understanding something much more useful and ultimately less personal about bottlenecks in law firms and how work is actually flowing through your legal delivery systems.

In this episode, I’m building on last week's discussion of making work visible. The focus now shifts from seeing where work is to getting work to flow. You'll learn how to find the most important place where work is getting stuck, the best way to improve flow, and why treating process improvement as a team sport and approaching it with curiosity rather than judgment will yield far better outcomes than trying to fix everything yourself.

Get full show notes, transcript, and more information here: agileattorney.com/103

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What happens when good intentions collide with finite capacity? In many law practices, it shows up as overload, missed deadlines, and promises that quietly slip through the cracks.

In this episode, I’m introducing the idea of a promise-keeping machine and explaining why making work visible is the first and most important step toward building one. You’ll learn how simple visual systems like Kanban help lawyers see their true commitments, protect capacity, and make more credible promises to clients, colleagues, and themselves.

Get full show notes, transcript, and more information here: agileattorney.com/102

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A new year and a new number on the podcast episodes feels like the perfect time to slow down for a moment and get back to some foundational questions. In this episode, I’m kicking off a reboot of The Agile Attorney Podcast with a return to first principles.

You'll discover why so many legal professionals feel pressure to do more and more work, why that so often leads to overwhelm and burnout, and how you can start to prevent that overwhelm by focusing on what it really means to be agile in a world that keeps demanding more.

Get full show notes, transcript, and more information here: agileattorney.com/101

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When massive technology projects spiral out of control, teams often feel like they're trapped in an endless cycle of changing requirements, missed deadlines, and mounting frustration.

In this episode, I sit down with my GreenLine co-founder, Dimitri Ponomareff, to explore how he discovered a different way forward during one of those classic "death march" projects early in his career. You'll discover the Agile lessons he carried forward from his early Agile experiments, and how they translate directly into the way modern law firms can operate with more calm, more confidence, and far more control.

Get full show notes, transcript, and more information here: agileattorney.com/bonus2

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When lawyers tell me their practice is too unique for standardized processes, I hear the same concern echoed across every type of legal work. We believe our complexity makes us special, that our clients' needs are too varied to systematize.

But in this episode, I'm joined by process expert Joe Bockerstette, who brings a perspective forged across manufacturing floors, angel investment firms, and county public defender offices that challenges this fundamental assumption. Through our conversation, you’ll discover the universal fundamentals of how work gets done so you can create the clarity and consistency that transform how your team operates.

Get full show notes, transcript, and more information here: agileattorney.com/bonus1

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