In this episode, Shannon explores "The Analog Advantage," delving into the irreplaceable value of human connection amid our increasingly automated world. Reflecting on a conversation with her mentor, Mel Abraham, Shannon addresses how over-reliance on automation may erode the personal touch crucial for client satisfaction.

 

Shannon shares how her team has rebalanced their processes, reducing automation to reintroduce high-touch, personalized interactions. This episode is packed with practical advice on balancing efficiency with genuine human connections, bolstering client loyalty and long-term value.

 

What you'll hear in this episode:

06:30 Balance automation with personal touch for client loyalty.

 

If you like this episode, check out:

My Key Insight from "10x is Easier Than 2x"

What I Learned from Getting My First Job

What a Tanning Salon Taught Me About Customer Experience

 

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Watch this episode and more here: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ

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The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.