In this episode, we interview Cole Rubin, co-founder and CEO of Conduit, to talk all things AI agents, guest communication, automation, hospitality tech, and what the future of vacation rental operations could look like.

We dive into balancing AI with the human side of hospitality, what it really takes to automate guest messaging, why context matters, the future of the vacation rental tech stack, AI pricing and security, and a lot MORE!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Cole Rubin
• Conduit AI

In this episode, we interview Rachel Alday of Abode Luxury Rentals to talk all things luxury vacation rentals, scaling with standards, hospitality and leadership, private equity and industry consolidation, building authentic connections with guests and homeowners, her upcoming book Please Do Disturb, and a lot MORE!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Rachel Alday
• Abode Luxury Rentals
• Rachel's Book: Please Do Disturb | Penguin Random House
• Rachel's Book: Please Do Disturb | Amazon

In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experiences, AI discoverability, flipping the traditional booking funnel, and a lot MORE!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Seth Borko
• Skift Research
• Living The Dream Divers

In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. mid-term rentals, changing homeowner and guest expectations, creating consistent brand standards, balancing profitability with a better guest experience, using AI to support human hospitality, and a lot MORE!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Dunniela Kaufman
• Sojourn DC

In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional guest experiences, sustainable growth, ski vacation rentals, and a lot MORE!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Bob Milne
• First Chair Destinations

In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE!

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Christian H.

In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE! 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Annie Holcombe
• Alex & Annie Podcast
• Annie & Co.

In this episode, we interview James Cornwell and his excellent accent to talk all things growth, profit, luxury, choosing the right properties to manage and a LOT more... 

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• James Cornwell
• Curated Property

In this episode, we interview Cristiana Carpini from her Italian home to talk all things Europe, regulations, where we're headed, a long-term view, AI disruption and a LOT more.  

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Cristiana Carpini
• Tara Home Consulting

In this episode, we interview Ashley Ching (again!) with Inhaven to talk all things scale, AI, human vs AI, brand standards, why Vacation Rental brands keep failing to grow and a LOT more...

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Conrad O'Connell
• Ashley Ching
• Inhaven