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Tim and Tiffany dive deep into the critical importance of owner communication in the vacation rental business, sharing battle-tested strategies to build and maintain strong relationships with property owners.

• Understanding owner communication as the foundation of successful vacation rental management
• Using the FORD method (Family, Occupation, Recreation, Dreams) to categorize owners and personalize communication
• Setting clear expectations about communication preferences and emergency protocols from day one
• Recognizing when a property owner calls their rental a "home" as a potential red flag requiring expectation management
• Implementing aspirational communication tools like newsletters, property-specific market updates, and face-to-face meetings
• Determining who "owns" owner communications within your organization based on personality matching
• Following up all owner communications with written documentation of discussed actions
• Balancing the emotional load of owner communications across team members
• Establishing emergency communication protocols, especially for severe weather events

Join us next time as we share insights from the VRMA Frontline Conference in Savannah, focusing on operational best practices in the vacation rental industry.

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What business practices will sink your vacation rental company faster than an anchor? Tim Cafferty and Tiffany Edwards pull back the curtain on the management pitfalls they've personally experienced in their latest episode of The Vacation Rental Key with T&T.

Drawing from decades of industry experience managing properties from Key West to Kauai, the duo counts down their top ten "No's and Never Agains" – practices they've learned to avoid at all costs. Each revelation comes with the scars to prove it, making this episode an invaluable resource for managers looking to sidestep costly mistakes.

From the dangers of guaranteeing rental income to property owners (spoiler: they never forget those promises) to the perils of the "$2 per unit" trap that can silently drain your budget, Tim and Tiffany don't hold back. Their candid discussion covers critical topics including proper hiring practices, the importance of documented processes, avoiding employee dependency, and the absolute necessity of never touching advance deposits.

One standout piece of wisdom: "I would rather train you and lose you than not train you and keep you." This philosophy underscores their emphasis on building strong company cultures with well-defined standards. Whether you're an established vacation rental manager or just starting out, these insights represent years of hard-won experience condensed into actionable advice.

Have your own "never again" moments to share? The hosts invite listeners to connect on Facebook or through their website. And don't miss their next episode focusing on owner communications – what to say, when to say it, and how to effectively engage with your property owners.

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Welcome to The Vacation Rental Key Podcast with T and T.    Tim Cafferty and Tiffany Edwards are here to give you the key to running a successful vacation rental management business.   Listen to their decades of experience in the short term rental business and get "Keys" to make your professional vacation rental management company the best it can be!