Aaron Werner welcomes Dr. Ben Thayil for a thoughtful conversation on refraction, identity, leadership, and the evolving role of the modern optometrist. Together they explore whether too much weight is placed on refraction, how doctors can unintentionally tie their identity to one task in the exam lane, and why the real value of care goes far beyond a prescription. From patient problem-solving and practice systems to change management and internal confidence, this episode looks at what truly defines an optometrist and the lasting impact doctors have on patients’ lives.

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