In this conversation, Chris and Jennifer Stewart reflect on the first year of her new optometry practice, discussing the goals set, the innovative strategies implemented for patient flow, and the decision to eliminate the front desk. They explore how these changes have positively impacted patient experience and staff dynamics, emphasizing the importance of storytelling in optical sales and empowering staff to enhance patient interactions. In this conversation, Dr. Jennifer Stewart discusses the importance of understanding patient experiences in optical care, the significance of tracking sales and inventory, strategies for maximizing per patient revenue, and her role in the publication Independent Strong, which aims to empower independent practices.

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