In this episode of People + Strategy, we speak about the ROI of workplace connection with ⁠Tracy Brower⁠, vice president of workplace insights at Steelcase and author of Critical Connections. Brower shares research on the rising loneliness level and its impact on employee performance, retention, and wellbeing. She explores the role that HR leaders can play in intentionally designing systems that foster meaningful relationships — from manager development and mentoring to hybrid collaboration strategies. Brower also examines the risks of overreliance on technology, including AI, and makes the case that building authentic human connection is essential for both people and organizational success.

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