In the first episode of The Delivery Economy, Down to Business host Gabe Friedman explores the astonishing economics of e-commerce with the CEOs of two Canadian companies.Sylvia Ng discusses her decision to leave Shopify Inc and found ReturnBear in 2021 as she watched a growing number of companies struggle with the high level of returns from online sales; and Mark Ang explains how his decision to co-found a self-storage company in 2017 inadvertently set him up to build the logistics infrastructure and software that allows the largest brands in the world to sell goods online.

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