Send us a text

Special guest host Kim DeCarolis joins Carl for a lively dive into the week’s biggest restaurant and tech stories for the last episode in Season 2.

They start with American Express’s growing influence in restaurant loyalty and ask whether Amex has become the new partner of choice. Then they turn to Chipotle, where CEO Scott Boatwright is refocusing the brand around digital order accuracy — a move that says a lot about how consumer expectations have shifted.

Next up: Yelp’s new AI Receptionist  - will it actually help operators, or just add more noise to the AI conversation? And in one of the week’s biggest business moves, Wonder’s acquisition of Spyce from Sweetgreen sparks a discussion on focus, automation, and where robotics fits into the future kitchen.

Finally, Carl and Kim unpack the Uber + Toast partnership, a big move that could reshape the first-party and third-party delivery landscape.

As always, The Digital Restaurant looks at how these headlines reveal where restaurant technology and the broader off-premise experience are headed next.

01:30  – Q1: Is Amex becoming the restaurant partner of choice?
05:00 – Q2: Chipotle turns its focus to order accuracy
10:45  – Q3: Yelp Receptionist – Hype or Help for Operators?
14:50  – Q4: Wonder buys Spyce from Sweetgreen – smart sale or bold gamble?
19:40  – Q5: Uber + Toast partnership – what it means for delivery’s future

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

Are delivery marketplaces like DoorDash and Uber Eats about to be disrupted by ChatGPT?

Carl welcomes Atul Sood, former McDonald’s and Kitchen United executive, to explore how AI and automation are reshaping the food world — from ChatGPT’s new app integrations to robotic hospital kitchens.

Together they cover:

• DoorDash’s new Dot delivery robot and smart scale (2m 15)
  https://foodondemand.com/10012025/doordash-ceo-tony-xu-unveils-delivery-robot-and-smartscale/
• How ChatGPT’s App SDK could eliminate the need for delivery apps altogether (6m 35)
  https://techcrunch.com/2025/10/06/openai-launches-apps-inside-of-chatgpt/
• Aramark’s robotic kitchen for hospital meals (14m 15)
  https://chainstoreage.com/aramark-invests-food-service-robot-health-care-facilities
• Insights from Toast’s 2025 restaurant report (16m 55)
  https://pos.toasttab.com/blog/data/2025-voice-of-restaurant-industry-survey
• How bot armies may have fueled Cracker Barrel’s viral logo controversy (22m 45)
  https://www.nrn.com/casual-dining/cracker-barrel-s-logo-controversy-was-driven-by-bots-what-operators-should-learn-from-this

It’s a packed episode on the intersection of AI, automation, and restaurant innovation — and what it all means for operators, brands, and consumers.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

This week on The Digital Restaurant, Carl is joined by Jeremy Julian, host of the Restaurant Technology Guys podcast and CRO of CBS NorthStar, for a wide-ranging conversation on the state of restaurant technology.

We dive into highlights from FSTEC, explore new benchmarks from InTouch Insight’s QSR report on voice AI & kiosks, and tackle the perennial build vs buy question that every brand faces. We also look at ChowBus’ surprising pivot from delivery platform to full-stack tech provider and dig into the often-overlooked value of digital menu boards.

From hospitality’s enduring role to the realities of ROI, this episode is packed with insights operators and tech providers alike won’t want to miss.

Timestamps

01:00 – Insights from FSTEC – tech must enhance guest & staff experience
05:00 – Voice AI in QSRs – findings from InTouch Insight’s report
15:50 – Build vs Buy – hidden costs and ROI realities
20:50 – ChowBus pivots from delivery to full-stack tech platform
24:50 – The untapped potential of digital menu boards

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

This week, Carl welcomes special guest host Markus Pineyro of Oomi  Kitchen to dive into five major stories shaping restaurants and technology.

• Is first-party delivery really the answer? We explore the economics, customer experience, and hidden costs behind running your own fleet.
• Burger King’s security scare: An ethical hacker exposes vulnerabilities at RBI. What lessons should operators learn about digital risk and communication?
• DoorDash’s commerce platform expansion: Why their SaaS-like approach could reshape how independents think about tech stacks.
• FSTEC’s Tech Guide: Fresh survey data reveals gaps in loyalty, reviews, and back-of-house investment. Surprising stats operators need to see.
• Starbucks’ AI inventory control: From clipboards to cameras, we break down how imagery-based systems could transform accuracy and cash control.

Plus, Markus shares the Oomi journey and what it means to be a digitally native restaurant.

00:00 – Welcome & guest intro (Markus, Oomi Digital Kitchen)
 01:00 – Q1: Is first-party delivery really the way to go?
 06:00 – Q2: Burger King security flaw – lessons for operators
 12:00 – Q3: DoorDash expands with new commerce platform
 16:00 – Q4: FSTEC Tech Guide – surprising operator survey data
 22:00 – Q5: Starbucks tests AI inventory control
 26:00 – Markus on Oomi’s model & digital-native kitchens
 28:30 – Wrap-up & how to connect with Markus

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

This week on The Digital Restaurant, Carl is joined by Jennifer Kern, CMO of Qu, for a fast-moving conversation about the headlines shaping restaurants, technology, and consumer behavior.

We kick off with a surprising stat: half of adults are ordering kids meals. (01:00) What does this say about QSR value wars, portion sizes, and how brands like CAVA and Starbucks are reframing value through experience, not just price?

Next, we examine Chipotle’s partnership with Zipline (05:00), which involves testing drone delivery in Dallas. Is this more than PR? Carl breaks down the operational hurdles, costs, and what it means for scale.

From there, we dive into talent and tech shifts: Duolingo’s social media star Zaria Parvez joins DoorDash (10:00), bringing 16M followers’ worth of creativity, and voice AI startups raise fresh funding (14:00)— even as Taco Bell and McDonald’s wrestle with reliability.

Finally, we conclude with culture and agility: how restaurants capitalized on Travis Kelce and Taylor Swift’s engagement (21:00) to deliver playful, real-time marketing moments.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

In this episode of The Digital Restaurant, Carl is joined by Emmy Award–winning storyteller Mike Duffy of Yum Crunch. Together they break down five timely stories shaping restaurants and tech:

• McDonald’s bets on web ordering through DoorDash—does convenience outweigh control?
• Yum Brands’ Byte platform fuels $9B in digital sales and rewrites the restaurant tech stack.
• Social listening lessons: Cracker Barrel’s backlash vs. KFC’s potato wedge comeback.
• Drone delivery’s tipping point—new FAA rules, Texas rollouts, pizza robots in LA, and the Ghost Kitchen 3.0 vision.
• The power and peril of influencers—when viral moments can make or break restaurants.

Tune in for insights on how digital disruption, AI, and influence are shaping the future of food.

00:50 – Big Macs without an app?
McDonald’s and DoorDash team up on a web-based ordering channel. Does this remove friction or hand too much control to a third party?

06:20 – How Byte is fueling Yum’s digital revolution
Yum Brands surpasses $9B in digital sales with its in-house AI platform Byte, reshaping marketing, operations, and delivery.

14:35 – Social listening: when to hear and when to act
KFC wins big with a potato wedge comeback while Cracker Barrel faces backlash over redesigns. Lessons in consumer engagement.

22:55 – Drone delivery is set to take off
Regulations shift, GoTo Foods tests drones in Texas, Serve robots deliver pizzas in LA, and Ghost Kitchens 3.0 may be on the horizon.

32:00 – Should operators be influencers?
The risks and rewards of social media influence: a San Francisco chef’s career collapses after a viral TikTok, while CPK and Pinky Cole show how to turn moments into opportunities.

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

Carl returns from a July break with Bernadette Heier of Food on Demand to unpack five stories that signal where restaurant tech is heading next.

01:00 – Olo acquired by Thoma Bravo
• $2B all-cash deal
• A chance to reset outside the public markets
• Could this unlock faster innovation?

04:30 – OpenTable’s AI Concierge
• Built with OpenAI and Perplexity
• Answers 80% of diner questions
• Visibility now depends on how up-to-date your listing is

09:00 – Golden Corral’s Flybuy-powered pickup
• Off-premises rebrand: Golden Corral Favorites
• Flybuy tracks customer approach to time food perfectly
• Reflects the rise of drive-thru-style formats from legacy brands

12:05 – AEO: Answer Engine Optimization
• 70% of Google searches now end with no click
• Video builds audience—but not search visibility
• Q&A-style web content is the key to getting found by AI

18:20 – VenHub at LAX
• Automated grab-and-go using robotic arms
• $250K startup cost, $300M in preorders
• A new frontier in frictionless convenience

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

This week on The Digital Restaurant, I’m joined by a new co-host — Alex, an AI avatar — as we break down five headlines showing how delivery, automation, and AI are shaping the next wave of restaurant operations:

01:10 – Olive Garden’s off-premise engine is humming
Uber Direct integration, buy-one-take-one offers, and nearly 7% same-store sales growth from delivery alone

05:25 – Yum China rolls out Q Smartt
 A voice-activated wearable assistant for managers, designed to surface operational insights in real time

11:05 – GPT failed at report building
 QSR’s Mary Pillow Thompson spent a weekend trying to automate daily ops. The issue wasn’t the model—it was the lack of orchestration

13:30 – DoorDash acquires Symbiosis for $175M
 A strategic bet on local commerce advertising, with closed-loop attribution from ad to order

17:45 – Coco raises $80M to scale delivery bots
 Semi-autonomous, human-guided, and aiming for 10,000 units deployed by 2026

Quote of the week:
 “Coco isn’t replacing humans — they’re redeploying them smarter.”

Full episode: https://thedigitalrestaurant.buzzsprout.com

#restauranttech #AI #offpremise #DoorDash #OliveGarden #CocoRobotics #YumChina #InvisibleTechnologies

Shoutouts:
 Zach Rash, Joey Simons, Sam Altman, Ryan Graves, Mary Pillow Thompson, Alex (AI co-host)

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

What’s Inside This Episode?

00:00 – Live from the National Restaurant Show
Carl visits Chicago and joins Rich Faltot at Point B’s new Restaurant Technology Innovation Center.

01:00 – Why restaurant tech stacks are broken
Legacy systems, data silos, fragmented integrations, and the cost of doing nothing.

• POS replacements are “open heart surgery” for restaurants
• Transformation takes 18–36 months on average
• Success requires aligned leadership and future-facing thinking

06:00 – Customer obsession: the north star for tech decisions
Rich outlines how leading brands maintain focus—on the guest experience, not shiny tools.

• The best operators spend time in-store, watching, listening, learning
• Every tool must make things easier for the team and better for the customer

13:00 – Point B’s ‘Digital Safari’ and art-of-the-possible workshops

• Real-world immersion through drive-thru, kiosk, and delivery UX testing
• Cross-industry inspiration (NASCAR, Disney) drives better solutions

20:00 – Inside the tech center
Carl takes a walking tour of the new Tech Center, featuring:

• Multiple full-stack POS environments: Toast, PAR, Qu, Aloha and more
• Integrated back-of-house systems: Restaurant365, SynergySuite, Decision Logic
• Training and deployment environments built for test, learn, and change management

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

Send us a text

This week on The Digital Restaurant, Carl is joined by restaurant real estate expert and 10Rep founder Kyle Inserra. Together they explore the rise of kitchen automation, curbside robotics, and why DoorDash is pausing its Voice AI. Packed with insights from the National Restaurant Show, this episode covers the latest in tech, data, and operations shaping the restaurant world.

Timestamps:

00:00:40 – AI Dominates the National Restaurant Show

• AI matures beyond hype as operators start real implementation
• Back-of-house robotics everywhere—from fryers to vid machines
• Tariff uncertainty stalls investment for some tech vendors
   🗨️ “I saw so much automation for the back of house—everyone was there this year.” — Carl

00:05:10 – AutoLane Launches Curbside OS for Autonomous Pickup

• Think of it as air traffic control for self-driving food pickups
• Testing in SF and Austin ahead of Tesla robo-taxi launches
• Cuts pickup time from 2 minutes to 1 — massive implications
   🗨️ “It’s choreography for self-driving cars—and it's coming fast.” — Carl

00:09:40 – Wingstop Goes All-In on Smart Kitchens

• Proprietary AI forecasts demand and halves cook times
• Rollout success across franchise system — rare in the space
• Shows power of in-house tech stacks over integrations
   🗨️ “Wingstop isn’t trying to beat the competition—they’re trying to beat themselves.” — Kyle

00:12:10 – DoorDash Trend Report: Robots, TikTok & Global Palates

• Men more likely to trust AI-cooked meals; Gen Z shops by photo
• Garlic naan, pad thai, miso soup among top 10 DoorDash orders
• Half of users take 5–10 minutes deciding what to eat
   🗨️ “If you aren’t in the carousel, you’re not in the consideration set.” — Carl

00:20:00 – DoorDash Pauses Voice AI, Names Preferred Tech Partners

• Voice AI project shelved—for now—due to underperformance
• Integration partners now include Toast, Square, Otter, Checkmate
• More scrutiny coming for tech vendors to meet Doordash standards
   🗨️ “Most GenAI projects fail because they’re poorly tested—DoorDash just pressed pause.” — Carl

Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.