In this conversation, Maria Ross discusses the critical role of empathy in leadership and organizational culture, particularly in healthcare. She emphasizes the importance of making a business case for empathy, sharing personal experiences that highlight the impact of empathetic care. The discussion covers the dynamics of team interactions, the integration of culture and brand strategy, and the actionable steps leaders can take to foster an empathetic workplace. Maria introduces her new book, 'The Empathy Dilemma,' which outlines five pillars of empathetic leadership, aiming to help leaders balance performance, people, and personal boundaries in a post-pandemic world.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Take a look at Maria and her work:

https://www.linkedin.com/in/mariajross/

www.red-slice.com

www.TheEmpathyDilemma.com

Key Takeaways:

• Empathy is essential for organizational performance and culture.
• Making a business case for empathy can drive engagement and retention.
• Empathy in healthcare can significantly improve patient experiences.
• Dynamic teams enhance the human experience in healthcare settings.
• Culture and brand strategy are interconnected and vital for success.