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Adam Marburger redefines F&I leadership with a servant’s heart and a black belt mindset.

In this episode of Auto Collabs, Paul J Daly, Kyle Mountsier, and Michael Cirillo sit down with Adam Marburger, President and CEO of Ascent Dealer Services, to delve into his unconventional journey through the automotive industry. Starting as a porter, Adam's ascent to a top-tier F&I leader is a testament to his dedication and innovative approach. His new book, The Servant Leading F&I Manager, encapsulates his philosophy of leadership that prioritizes service, collaboration, and purpose.

Adam shares insights on transforming F&I departments into hubs of trust and long-term customer relationships. He emphasizes the importance of early involvement in deals, continuous training, and the adoption of a servant leadership mindset to enhance both customer satisfaction and dealership profitability. Listeners will gain valuable perspectives on how empathy and accountability can revolutionize the traditional F&I role.

Timestamped Takeaways:

0:00 – Intro with Paul J Daly, Kyle Mountsier, and Michael Cirillo.

1:47 – Adam recounts his accidental entry into the automotive industry and his progression from porter to F&I expert.

4:06 – Discussion on building a massive referral base and the significance of genuine customer connections.

7:27 – Identifying common issues in F&I departments, including lack of process and accountability.

10:04 – The necessity of continuous development and training for managerial staff in dealerships.

15:05 – Exploring the principles of servant leadership and its impact on F&I operations.

Learn more about Adam Marburger:

LinkedIn: Adam Marburger

Company: Ascent Dealer Services

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