Rob Hagelberg is the General Manager of The Four Seasons in Austin, TX. Having worked for the luxury hotel & resort company for the last two decades, he's learned what separates the good from the truly exceptional.

"The Four Season Approach" can be applied to any business — from the service/product you provide to the employees you hire — and in this episode, we dive into the frameworks they've developed over the years to create an exceptional company and brand.

https://okdork.com/podcast/217

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