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A faster, more efficient landscape driven by technological advancements and a continuous learning mindset.

The dynamic and insightful Keishawn Batts, Head of Customer Success at Upstart, joins Auto Collabs to share his deep knowledge and passion for the automotive industry. Keishawn’s journey from detailing cars at a Porsche dealership to leading a dedicated sales team at Upstart highlights his extensive experience and dedication to automotive finance.

Throughout the conversation, Keishawn discusses the unwavering resilience of dealerships in the face of industry challenges such as high-interest rates, technological outages, and evolving consumer expectations. He emphasizes the community-driven nature of the automotive industry, where competitors often come together to navigate tough times.

The discussion also delves into the transformative role of AI-powered financing, illustrating how it enhances credit accessibility, reduces biases, and streamlines the car-buying process. Keishawn explains the importance of utilizing digital tools to educate consumers and improve their dealership experience, ultimately making car purchases more affordable and efficient.

Keishawn’s enthusiasm is palpable as he shares his optimism for the future of automotive finance. He predicts a faster, more efficient landscape driven by technological advancements and a continuous learning mindset. His insights into the industry's future, coupled with his real-world experience, provide listeners with a comprehensive understanding of the current state and future direction of automotive financing.

0:00 Intro with Paul J Daly, Kyle Mountsier and Michael Cirillo

02:14 Keishawn Batts introduces his extensive career in automotive finance, from detailing cars to leading Upstart's dealer success team.

06:02 The resilience of dealerships in overcoming challenges, such as high-interest rates and technological outages, through community and innovation.

11:59 Exploring AI-powered financing and its benefits, including reducing biases and improving credit accessibility for consumers.

17:19 Predictions for the future of dealership financing and how AI will continue to streamline processes and enhance customer experiences.

20:18 Keishawn's optimism for the industry's future and the ongoing need for technology and process improvements.

Keishawn Batts is the Head of Customer Success at Upstart

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