The High Performing Dental Team

The High Performing Dental Team

By Dayna JohnsonEducation
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The High Performing Dental Team episodes

  • #38 - Interview with Brad James from Kleer
    As we move through the third quarter the conversation continues around the dental practice annual planning and how to move your team forward with your goals. One of your goals might be to add a membership plan or a “loyalty” plan for your uninsured patients to help provide some cost savings to optimum dental care.
    Today I am joined by one of my dental friends, Brad James with Kleer. I have been working with team Kleer for many years and they are a great group of people to be connected with. You will find my tip sheets and videos up on their website to help dental teams integrate the Kleer system into the Dentrix software. For more information on Kleer and to schedule a free demo CLICK HERE: https://go.kleer.com/novonee
    Enjoy!
    27 min
  • #37 - Dentrix mapping out the perfect day
    Perfect Day Scheduling helps give your team a guideline to follow and creates an environment where there is little room for error. If you give your team an outline of where to schedule certain types of appointments, they will spend less time analyzing the schedule and asking questions. They will feel confident in their decision about where to schedule patients knowing that it fits within the guidelines of the practice’s ideal day. It’s a win-win!
    Creating our ideal day as a team helped everyone feel they were part of the solution and when things didn’t work out it didn’t all fall on my shoulders. Through trial and error our team worked through different scenarios to make sure the day flowed nicely, and our team felt taken care of. The Dentrix Perfect Day Scheduling definitely saved the day!
    Go to https://novonee.com/ for more info on this topic
    20 min
  • #36 - Appointment Book Setup in Dentrix
    Now that we have kicked off Q3 I want to start by helping you map out your Dentrix appointment book so your hours of operation, vacation days and provider hours are all accurate so you can plan for the new year. Not only is it nice to see accurate open and closed time visually in the schedule but having an accurate appointment book helps with your analytics. The Dentrix Practice Advisor Report and Jarvis Analytics both can report production per day, production per hour and unscheduled time units which helps you evaluate the health of your systems.
    Go to https://novonee.com/media/ for more topics
    20 min
  • #35 - Interview with Claire Dickinson on annual planning
    Claire Dickinson and Dayna Johnson sit down to talk about why now is the best time to sit down with your dental team and talk about annual planning for next year. In this episode we discuss how to involve the entire team with annual planning and why it is so important for the health of your practice.
    17 min
  • #34 - Interview with Melissa Marquez and Jarvis Analytics
    Melissa and Dayna had the opportunity to sit down and talk about their experiences working in dental practices and how they share a love of analytics in the dental practice. Listen to their unique perspective on practice numbers and how monitoring your patient retention will help grow your practice.
    Melissa Marquez, Chief Operating Officer at Jarvis Analytics
    I am a high energy and performance driven operational leader with over nineteen years of experience in the dental industry. My professional roots lie in both the private practice and Dental Support Organization environment. With experience as a chair side dental assistant, treatment coordinator, office manager, trainer and Market and Regional multi-unit leadership, I have a unique understanding of what successful dental practices, professionals and groups require to succeed.
    19 min
  • #33 - Interview with Rachel Wall, RDH
    Patient retention and case acceptance affects your day to day operations and profitability of your practice and a loyal patient base adds value to your business and joy to your work. Your hygiene team plays a critical role in retaining patients with their communication, education and their ability to partner with the dentist as a diagnostic and therapeutic partner. Dayna and Rachel discuss the importance of reappointing patients, how hygiene can build patient confidence and track this incredibly important metric of patient retention.
    Rachel Wall, RDH is CEO and Founder of Inspired Hygiene, a coaching firm focused on elevating hygiene services, systems and profits. Inspired Hygiene strives to help dental teams achieve a triple win with healthier patients, empowered, engaged hygienists and a profitable practice.
    She is an award-winning educator, author of the book “Return on Hygiene” and has spent the last 30 years serving the industry as a clinical hygienist and hygiene productivity coach. To learn more about how Inspired Hygiene can help your team achieve their goals, visit InspiredHygiene.com.
    20 min
  • #32 - Patient Retention - add RFR into your Dentrix clinical note
    The ADA Health Policy Institute did a survey of high-income earners with private dental insurance and found that 53.2% will not go to the dentist in the next 12 months because they feel their mouths are healthy and they don’t need dental care. It is up to you to convince them otherwise. We know as the oral healthcare providers that the mouth is full of bacteria, disease, decay, and many other pathogens that can cause deterioration of the body.
    If you work on the admin team as a scheduling specialist, then you might be thinking, “I am not a clinician, so how am I supposed to convince someone about their oral health?” That’s a great question and I am here to give you some guidance. With the right system in place, the admin team and the clinical team can work together to create documentation to pull some valuable information from when scheduling patients.
    During the clinical exam and recare visit, you can point out a couple of important conditions with the patient and make sure it is documented in the clinical note. Following that, the admin team can use these important conditions to remind the patient of why the recare visit is so important and they should not lapse on their due date. Remember, the insurance frequency is never a reason the patient should keep or schedule their recare visit. It is for health reasons.
    Here are some common samples that you can document at the end of your clinical note so your scheduling specialists can pull them out when needed. I call them Reason for Return (or RFR for short) and you can build them into your templates.
    When patients are educated about their oral health and diseases that are present in the mouth, then they will have a reason to schedule their recare visit. If the patient just feels like you are trying to fill your schedule or satisfy an insurance frequency, it doesn’t matter as much.
    13 min
  • #31 - Where you can find patient retention in Dentrix
    Whenever I am performing an assessment for a dental practice with the hope of working with the team on better workflow, one of the most important numbers I look at in the Dentrix software is the patient retention number. In my last article, I told you we were going to take a deeper dive into what exactly patient retention is, how you find yours, and measuring how yours stacks up to the dental industry average.
    First, let’s identify what patient retention is. If I was going to give you the most common definition, it would be “the percentage of your active patients who have come in for a regular recare visit within a defined time frame.” This “defined time frame” is usually within the past 12-18 months. I usually use the 18-month time frame, just because that is when I will also start sending my inactivation letters out to patients.
    Read more here: https://novonee.com/dentrix-patient-retention-percentage/
    17 min
  • #30 - Stop letting your dental patients slip out the back door
    It’s getting a little drafty in your practice when you leave the back door wide open for patients to slip out and go out and find a new dental home. I think sometimes dental practices focus so much energy on bringing in new patients that they forget to cultivate the relationship with their current patients. Your Dentrix software is the tool to help you find your patients who are not scheduled, then it is up to you to do what it takes to get them scheduled, build better communication, and give patients the accessibility they are craving.
    Read more at: https://novonee.com/stop-letting-your-dental-patients-slip-out-the-back-door/
    15 min
  • #29 - Five steps to sending an account to collections
    We hope that our patients never stiff us with an unpaid balance, however it can happen, and it is important that your practice has a system for identifying your collection accounts. In your Dentrix software there are four steps that I recommend you complete for every account that you send to collection. Yes, I do recommend that you use a reputable collection agency when you have unpaid account balances.
    Schedule a call with Dayna to learn how to optimize your Dentrix software: https://letsmeet.io/daynajohnsondbanovonee/discovery-call-with-dayna
    14 min

About The High Performing Dental Team

From the publisher's feed

Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership.…

Best of The High Performing Dental Team

Ranked by our users in the last 21 days

  1. Number 1: #223 Scheduling Lists Best Practices
    16 min
  2. Number 2: #196 Interview with Claire Dickinson - Software transition tips for success
    25 min
  3. Number 3: #195 The trickle down effect of preparation
    16 min

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