In this fan-favorite episode of HR, We Have a Problem, Teri Zipper along with Susan Richards and guests Tee Thorsen, LAITHOS Co-Founder and Managing Partner, and Mary Ellen Clagett, LAITHOS Leadership Catalyst and Co-Founder, discuss how leadership and organizational culture function as inseparable forces that determine business outcomes. The conversation addresses why 60% of employees still hide their authentic selves at work and how this disconnect undermines sustainable results. 

They explore the elements that make culture "adaptive" - including psychological safety, learning mindsets, and the ability to balance stability with flexibility - while providing practical frameworks for building trust and leading change effectively. They also introduce a trust equation that helps leaders assess their own trustworthiness and communication impact.

Key points covered include:

↪️Organizations can have the best strategy, but without a supportive culture that embraces change, it's like running new software on outdated hardware - results will be limited and unsustainable.

↪️ Trustworthiness is measured by (Credibility + Reliability + Intimacy) ÷ Self-Orientation, where leaders must demonstrate expertise, follow through on commitments, and create emotional safety while keeping personal agendas in check.

↪️Leaders must adapt their communication style for different audiences - teams, peers, boards, stakeholders - while maintaining authenticity, and must recognize that effective communication includes listening as much as speaking.

↪️Leading change requires radical honesty about impacts, including job eliminations, so employees can make informed decisions, and success depends on engaging both formal leaders and informal influencers throughout the organization.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

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Teri Zipper

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Susan Richards

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Tracey (Tee) Thorsen

LinkedIn

Mary Ellen Clagett

LinkedIn

In this fan-favorite episode of Spilling the Tea on HR Tech initially posted after the HR Tech conference, Susan Richards, Teri Zipper, and Cliff Stevenson explore the disconnect between AI availability and actual adoption, revealing that 90% of professionals still don't use AI tools at work despite consumer-level familiarity. They discuss why major learning platform vendors were absent from the HR Tech conference floor even as spending data shows learning as a top investment category. The episode explores how HR technology is evolving into workforce technology as vendors integrate HR, finance, and IT capabilities into single platforms.

Key points covered include:

↪️ Survey data reveals overall HR tech spending continues to decline with the exception of learning technology, yet several major learning vendors were notably absent from this year's HR Tech conference floor.

↪️ Organizations have acquired AI technology but face adoption barriers rooted in change management; while employees are showing measured excitement, they can be overwhelmed by implementation issues.

↪️ The boundaries between HR, finance, and IT are dissolving as vendors like Rippling and HiBob acquire capabilities across functions, pointing toward workforce technology ecosystems rather than siloed HR systems.

↪️ The most successful AI applications in HR remain low-risk tasks such as writing job descriptions; higher-stakes uses such as the creation of skills taxonomies require human oversight at multiple checkpoints.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

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Teri Zipper

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Cliff Stevenson

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Susan Richards

LinkedIn

In this episode of HR, We Have a Problem, Teri Zipper and guest David Noe, HR Manager with Payroll Partners and host of the SpeakEasy HR podcast, discuss the often-overlooked elements of employee experience that directly impact retention. The conversation examines why clarity and belonging can matter more than perks, how technology platforms can make or break trust, and why treating employee relationships as timelines instead of human connections creates retention problems.

Key points covered include:

↪️ Employee experience gaps often stem from poor clarity and lack of belonging rather than insufficient benefits or perks. Small moments of recognition and genuine check-ins drive retention more than assumed cultural strengths.

↪️ Systems like payroll platforms directly affect trust levels within organizations. When basic functions fail, employees lose confidence in leadership regardless of other positive workplace factors.

↪️ Culture requires active maintenance through discipline, not accident. Leaders must establish clear non-negotiable values, implement simple reinforcement systems, and provide leadership development at every level to scale effectively.

↪️ Communication quality matters more than volume. Leaders need to explain the “why” behind decisions and use multiple channels to reach different employees rather than relying on single methods or assuming AI will solve communication problems.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

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Teri Zipper

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David Noe

LinkedIn

Payroll Partners, Inc

LinkedIn

In this episode of Spilling the Tea on HR Tech, Stacey Harris and Cliff Stevenson discuss Workday's acquisition of Pipedream and what Model Context Protocol (MCP) servers mean for HR technology integration and AI agent security. The conversation covers everything from EU pay equity reporting requirements to why only 12% of employees feel they receive adequate AI training. Major industry moves include Zoom's acquisition of BrightHire, UKG's new leadership additions, and why Lattice is exiting the payroll business after a brief attempt.

Key points covered include:

↪️ Workday acquired Pipedream, an MCP server platform with 3,000+ pre-built connections, to enable faster AI agent integration after determining internal development would take over a year.

↪️EU pay equity regulations require immediate reporting capability where employees can request detailed comparative pay data within their organization, with compliance fines starting for organizations more than 5% out of alignment.

↪️ Only 12% of employees report receiving adequate AI training, while 64% of organizations have no guidelines or policies in place for AI use, creating a critical gap between AI investment and effective adoption.

↪️ Major market activity includes Zoom acquiring BrightHire for AI-powered recruiting, Sage acquiring Criterion for cloud payroll expansion, and Lattice exiting the HRS and payroll business after recognizing the maintenance and compliance complexity.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

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Stacey Harris

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Cliff Stevenson

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In this episode of HR, We Have a Problem, Teri Zipper and guest Bonnie Tinder, Founder and CEO at Raven Intelligence, explore how too many HR tech projects fail not because of the software itself, but because of poor implementation planning and partner selection. Bonnie shares how to evaluate system integrators, spot red flags during the selection process, and avoid the scope creep that derails projects. The conversation covers practical strategies for preparing your organization, managing change, and setting up projects for success from day one.

Key points covered include:

↪️ Great software means nothing without proper implementation. Projects fail when organizations treat implementations as simple software installations rather than business transformations that require process re-engineering.

↪️  Evaluate multiple implementation partners independently rather than accepting your software vendor's recommendation, checking customer reviews for recent projects in your industry and examining patterns around change orders and budget overruns.

↪️  Start with clear business objectives and success metrics, then work backwards to build your project plan. This clarity helps you communicate effectively with partners and resist scope creep that accumulates.

↪️ Be transparent about organizational challenges and outdated processes from the start, because what you hide in the closet will surface during implementation when you're paying consulting rates to address problems you could have resolved earlier.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

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Teri Zipper

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Bonnie Tinder

LinkedIn

Raven Intelligence

LinkedIn

In this episode of Spilling the Tea on HR Tech, Susan Richards, Teri Zipper, and Cliff Stevenson,  discuss how HR technology is shifting from functional systems to workforce tech that connects HR, IT, and finance. The conversation covers what's driving AI adoption beyond the hype, why learning platform vendors were notably absent from the show floor, and how companies are struggling to move from having AI tools to actually getting people to use them. 

They also explore the gap between executive expectations and organizational readiness, sharing examples from their research about what works when employees interact with technology.

Key points covered include:

↪️ The biggest challenge with AI isn't the technology itself but change management and getting people past fear to adoption. Organizations report having the tech but struggle with helping employees see AI as a work partner rather than just another tool to learn.

↪️ HR technology is blending into workforce tech as vendors like Rippling combine HR and IT while HiBob acquired Mosaic to add finance capabilities. This reflects a shift away from siloed functions toward cross-functional teams focused on business outcomes.

↪️The research shows a disconnect between where organizations say they're investing (learning platforms ranked high for spending) and who showed up at the conference (major learning vendors were absent). Meanwhile, newer players like Rippling and HiBob expanded their presence significantly.

↪️ Companies using AI to write job descriptions while forbidding candidates from using AI on resumes highlights the confusion around AI adoption. The most successful implementations focus on specific use cases like anomaly detection and workflow improvements rather than wholesale process changes.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

Download the 2024-25 HR Systems Survey White Paper

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Teri Zipper

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Cliff Stevenson

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Susan Richards

LinkedIn

In this episode of HR, We Have a Problem, Teri Zipper and guest Sofia Whelan, Managing Partner at HorizonHuman, explore how HR can lead during AI adoption. The conversation addresses the gap between AI hype and real-world application, focusing on workforce planning, transparency, and solving actual business problems.

Key points covered include:

↪️ HR must lead workforce planning by identifying which tasks AI will handle and which roles require human skills, then invest in upskilling employees for work that only humans can do.

↪️ Start with AI already embedded in your HR technology stack rather than buying new tools - focus on solving specific business problems through user research and testing.

↪️ HR should remain the caretaker of the human workforce and organizational culture, working closely with the CTO rather than merging these roles into one position.

↪️ Build trust through transparency about job impacts and enable change at the team level where people can experiment with AI and share practical use cases.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

Download the 2024-25 HR Systems Survey White Paper

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Teri Zipper

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Sofia Whelan

Linkedin

HorizonHuman

Linkedin

In this episode of Spilling the Tea on HR Tech, Stacey Harris and Cliff Stevenson return with a jam-packed, catch-up episode discussing the wave of strategic acquisitions, the growing importance of viewing compliance as a talent strategy, and the rise of "bring your own AI" in organizations. This conversation also explores how vendors are solving real business problems while HR professionals are navigating rapid scaling and frontline worker challenges. 

Key points covered include:

↪️In the market’s ongoing quest to build comprehensive solutions, ADP acquires compensation management platform Pequity, Sage buys Criterion HCM for compliance capabilities, and Learning Pool picks up authoring tool Elucidat.

↪️ Organizations are turning regulatory requirements into cost savings and talent advantages. Stacey and Cliff discuss Sapient’s research focus on compliance and how they’re seeing examples of companies leveraging comprehensive compliance solutions into business and employee value.   

↪️ Sapient’s research reveals that while only 22% of survey participants report using AI-supported enterprise systems, significantly more employees are bringing personal AI tools to work.  This “BYO AI” practice creates security, privacy, and policy challenges for HR leaders.

↪️ OpenAI data shows 73% of usage is for personal tasks rather than work-related functions, raising questions about whether AI tools are delivering on their promised business value or simply making individual tasks easier.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

Download the 2024-25 HR Systems Survey White Paper

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Stacey Harris

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Cliff Stevenson

Twitter | LinkedIn 

In this episode of HR, We Have a Problem, Teri Zipper along with guest Craig Friedman, Talent and Skills Transformation Leader at St. Charles Consulting Group, unpack what enterprise skills really means for organizations today. Craig explains how skills-based talent management represents a data-driven transformation that moves HR from headcount management to capability management, enabling companies to understand not just who they employ but what their workforce can actually deliver. The conversation also explores the practical challenges organizations face when implementing skills strategies, from avoiding the "boiling the ocean" problem to securing strong business sponsors who can drive meaningful change. 

Key points covered include:

↪️ Enterprise skills transform HR systems from person-level tracking to granular capability data that links across job architectures, talent marketplaces, workforce planning, and development programs.

↪️ AI makes skills-based talent management possible by handling the complexity of tracking and matching skills data that would otherwise overwhelm traditional HR systems.

↪️ Organizations should start with focused business problems rather than enterprise-wide implementations, building use cases that generate measurable top-line or bottom-line value before expanding.

↪️ The biggest implementation mistakes include over-engineering taxonomies without clear business use cases and launching skills initiatives as HR housekeeping exercises rather than business-sponsored strategic projects.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

Download the 2024-25 HR Systems Survey White Paper

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Teri Zipper

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Craig Friedman

LinkedIn 

In this episode of Spilling the Tea on HR Tech, Stacey Harris and Cliff Stevenson interview guest George LaRocque, WorkTech’s Founder and Chief Analyst, to discuss the state of the HR tech market and where it's heading. The conversation explores how investment activity, market data, and adoption trends come together to paint a realistic picture of the industry. George shares insights on tracking growth capital and M&A activity across 60+ HR tech subcategories, while the team discusses how practitioners can use different data sources to make informed decisions about technology purchases, vendor stability, and budget planning.

Key points covered include:

↪️ The HR tech investment ecosystem is larger than commonly reported, with 220+ registered investors at HR Tech 2024 alone; approximately 300 to 400 people attended the conference because of investment interests.

↪️ Enterprise HR platforms will increasingly operate behind the scenes while AI-powered chat interfaces become the primary user experience within the next 2 to 3 years.

↪️ Performance management is positioned as the next major area for disruption, with agentic AI enabling real-time feedback.  Use will come from manager-led adoption rather than traditional HR-driven implementation.

↪️ The market faces a critical juncture between open, integrated ecosystems and closed vendor marketplaces that could limit interoperability and increase lock-in risks.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

Download the 2024-25 HR Systems Survey White Paper

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Stacey Harris

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Cliff Stevenson

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George Laroque

LinkedIn

WorkTech

LinkedIn