Travel is one of the best experiences life has. Yet why doesn't the tourism industry actively make it easier for people with a disability?
You might be surprised with the level of thought and research it takes to ensure accessibility. To start with, why doesn't the accommodation industry commonly list that they have accessible rooms, for example?
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Episode Transcript
References for this episode:
CUSTOMER JOURNEY MAPPING FOR TOURISM & DESTINATION MARKETING
Finding a way towards high-quality, accessible tourism: the role of digital ecosystems
Education and Training for Disability Awareness of Front Line Hospitality Staff in Selected Hotels in the Cape Winelands
Comparing access for all: disability-induced accessibility disparity in Lisbon
Enhancing destination competitiveness through disability sport event legacies: Developing an interdisciplinary typology
Elevating access: Comparing accessibility to jobs by public transport for individuals with and without a physical disability
Disability, social inclusion and the marketing of tourist attractions
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