The Innovation Show

Brian Merchant is a journalist and producer based in Los Angeles. He is editor of Motherboard, VICE's science and technology department. Brian is also founder of Terraform, the VICE online fiction outlet, and his work has appeared in the Guardian, Slate, VICE Magazine, Salon, Fast Company, Discovery, GOOD, Paste, Grist, and beyond. Brian is author of the great book 'The One Device: The Secret History of the iPhone.' Brian has appeared on CNN, MSNBC, BBC World News, NPR, and a host of other TV, radio, and livestream shows; he's spoken at SXSW Eco, NYC's Green Room, and the Social Change Institute, and was an author of Occupying Wall Street: The Inside Story of an Action that Changed America, published by OR Books.

Kim Parnell is the co-founder and Chief Evangelist of Blank - a ground-breaking technology that builds apps automatically without code, thus making app development available to everyone. She's a social media influencer, a professional speaker, a fitness enthusiast and a startup veteran with a successful exit under her belt. Her passion for Blank comes from her frustration in finding a technical partner during the early phases of her first software startup. Alongside the team at Blank, she's working to level the playing field so that anyone with an idea and the ambition to make it happen has the tools they need to do so.

We chat with Nico Bouchard, CEO and Founder of Sex Positive Diagnostics of Sex Positive Diagnostics of Macrofluidics Ltd. His biotech product is an at-home self diagnosis kit for sexually transmitted infections (STIs). Nico tells us about his experience in becoming a biotech founder from his previous profession as a teacher. He also shares with us the benefits of being part of the Rebel Bio accelerator in Cork, Ireland.

Joel is founder and leader of MMM, Man Made Music is a strategic music and sound studio. MMM score entertainment and brand experiences by creating and curating soundtracks and sonic ids. Joel Beckerman is an award-winning composer and author and had the vision to set up MMM, when very few saw the value in sound. Fast forward to today and Joel is a leader in his field and his services employed by Global, forward-thinking brands. Joel is author of the great book 'The Sonic Boom: How Sound Transforms the Way We Think, Feel, and Buy'. We discuss the book, the main insights and how you can use sound to transform your brand and yourself.

We talk to Professor Barry O'Sullivan, Director of the Insight Centre for Data Analytics in UCC. He is also deputy president of the European Association for Artificial Intelligence (EurAI) and current SFI researcher of the year.

Barry discusses the impact of Ai, we talk about the inevitable bias in data based Ai and how it is extremely important to "teach" Ai responsibly.

We discuss UBI, Universal Basic Income, job automation and the societal challenge ahead.

Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as 'Amaze Every Customer Every Time' The Amazement Revolution and The Cult of the Customer, all available here and listed here. Also check out Hyken.com, Shep TV and the online courses available here.

CloserIQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success.

CloserIQ is a modern recruitment company, which matches ideal sales candidates with the right companies. CloserIQ is the career platform for technology sales professionals. As a CloserIQ user, you record an audio intro which allows you to apply for any jobs on the platform. Startup hiring managers listen to your intros and your application skips the resume pile.

Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.

Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as 'Amaze Every Customer Every Time' The Amazement Revolution and The Cult of the Customer, all available here and listed here. Also check out Hyken.com, Shep TV and the online courses available here.

Closer IQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success. Closer IQ is a modern recruitment company, which matches ideal sales candidates with the right companies. Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.

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