Jim talks with Chris Colin about his recent Atlantic article "That Dropped Call with Customer Service? It Was on Purpose." They discuss customer service hell & Chris's personal story with Ford, the concept of sludge, intentional friction in customer service systems, call center operations & tactics, high-quality customer service approaches, the impact of short-term CEO tenures on service quality, the Biden administration's attempts to address bureaucratic time tax, political implications of poor government services, administrative burden, coping mechanisms, consumer action possibilities, the psychological toll of dealing with poor service, Cory Doctorow's concept of "enshittification," responses to Chris's article, and much more.

Episode Transcript

Chris Colin's website

"That Dropped Call with Customer Service? It Was on Purpose," by Chris Colin in The Atlantic (June 29, 2025)

Nudge: Improving Decisions About Health, Wealth, and Happiness, by Richard Thaler and Cass Sunstein

Chris Colin has written about problematic billionaires, contentious river law, Barack Obama’s Irish roots, COVID memorialization efforts, Japanese rent-a-friends, endangered pasta and more for the New York Times, the Atlantic, NewYorker.com, Pop-Up Magazine, 99% Invisible, Outside and Wired. His work has been featured in Best American Science & Nature Writing, and he created José Andrés's podcast. In 2020 he launched Six Feet of Separation, a free pandemic newspaper by and for kids — “a virtual newspaper for our troubled times,” Dan Rather called it.

Jim talks with Lee Cronin about Chemify, his startup that aims to automate chemistry through "chemifarms" that turn code into molecules. They discuss Chemify as an AWS for chemistry, the development of a chemical programming language & its evolution to Turing completeness, quantum vs classical chemistry computation, open source tools & academic access, robotics & automation in chemistry, catalyst discovery & optimization, integration with tools like AlphaFold, business models, venture capital funding, supply chain implications, distributed manufacturing, personalized medicine possibilities, and much more.

Episode Transcript

Currents 100: Sara Walker and Lee Cronin on Time as an Object

Chemify

Lee Cronin is a chemist. He is the Regius Professor of Chemistry at the University of Glasgow and the Founder & CEO of Chemify. He is known for his approach to the digitization of chemistry and developing digital-to-chemical transformation known as Chemputing which can turn code into reactions and molecules. He has also developed a new theory for evolution and selection called assembly theory which aims to quantify and explain how selection can occur in chemistry before biology. Lee is also exploring how chemical systems can compute, and what is needed for the evolution of intelligence, as well as designing a new type of computational system that uses information encoded in chemical reactions and molecules.

Jim talks with Nicholas Humphrey about the ideas in his 2023 book Sentience: The Invention of Consciousness. They discuss the distinction between sentience & consciousness, access consciousness vs phenomenal consciousness, terminology in consciousness studies, ring-fencing theories, Nicholas's early experiments with phosphenes, the discovery of blindsight in monkeys, his relationship with Helen the monkey, color preferences in monkeys, sensation vs perception, realism vs illusionism, consciousness as art, the concept of "ipsundrum," the evolution of consciousness as "all or nothing," the Fermi paradox & the uniqueness of consciousness, qualophilia, consciousness in birds & mammals, theory of mind in different species, and much more.

Episode Transcript

Sentience: The Invention of Consciousness, by Nicholas Humphrey

Seeing Red: A Study in Consciousness, by Nicholas Humphrey

"How did consciousness evolve?" - lecture by Nicholas Humphrey

The Descent of Man, and Selection in Relation to Sex, by Charles Darwin

The Mating Mind: How Sexual Choice Shaped the Evolution of Human Nature, by Geoffrey Miller

Yoshua Bengio: Deep Learning | Lex Fridman Podcast

JRS EP148 - Antonio Damasio on Feeling and Knowing

Nicholas Humphrey is an English psychologist who studies the evolution of intelligence and consciousness. He was the first to demonstrate the existence of "blindsight" in monkeys, studied mountain gorillas with Dian Fossey in Rwanda, proposed the celebrated theory of the "social function of intellect," and has investigated the evolutionary background of religion, art, healing, death-awareness, and suicide. His honours include the Martin Luther King Memorial Prize, the Pufendorf Medal, and the International Mind and Brain Prize. His most recent books are Seeing Red, Soul Dust, and Sentience.

Jim talks with Samo Burja about his report on the defense startup Anduril's plan to modernize the U.S. military. They discuss "live players vs. dead players," AI adoption & cognitive tools, Anduril's background & naming origin, military technology modernization, software-defined conflicts, autonomous & software-enabled weapons, sensor deployment & data collection, the Lattice software platform, hardware offerings including drone & underwater vehicle acquisitions, surface naval warfare obsolescence, military industrial capacity, US vs. China manufacturing capabilities, personnel-to-weapon system ratios, drone production scale, cost considerations, defense industry ecosystem, traditional contractors, friend-shoring possibilities, NATO+ industrial capacity, component manufacturing, future warfare implications, training advantages of digital systems, scale of drone warfare, AI capabilities gaps between nations, industrial advantages in military competition, and much more.

Episode Transcript

EP 244 Samo Burja on Lessons from the Russo-Ukrainian War

Bismarck Brief

"Anduril's Plan to Modernize the U.S. Military," by Samo Burja

Rebooting the Arsenal of Democracy

EP 247 Sergey Kuprienko on Drone Warfare in Ukraine

Bismarck Analysis

Foresight Institute

Anduril Industries

"Anduril Industries Acquires UAS Developer Blue Force Technologies" - Press Release

Samo Burja is the president and founder of Bismarck Analysis, a consulting firm specializing in institutional analysis for clients in North America and Europe. He is also a Senior Research Fellow in Political Science at the Foresight Institute and chair of the editorial board of Palladium Magazine. You can follow him at @SamoBurja.

Jim talks with Richard David Hames, picking up from the ideas in his recent Facebook essay about the decline of Western civilization. They discuss the retreat from truth in politics & institutions, postmodernism's impact on rationality, China's governance model, the failure of democratic institutions, wealth inequality & social stratification, the liberation of women as our era's defining achievement, climate change denial, the futility of modern warfare, AI's disruptive potential, the loss of character & virtue in leadership, living in a liminal period between worlds, and much more.

Episode Transcript

Richard's Facebook post

Manmade: 50 Failings of Our Own Making, by Adam Jacoby and Richard Hames

Education in a Time Between Worlds, by Zachary Stein

Zak Stein's appearances on The Jim Rutt Show

Richard David Hames is a philosopher, activist, strategist, and advisor to boards and governments, mentoring leaders out of their manufactured normalcy. He is the author of several books, the most recent of which is Manmade: 50 Failings of Our Own Making, coauthored with Adam A. Jacoby.

Jim talks with David Chapman about rethinking nobility for the modern age through his recent "nobility tetralogy" of essays. They discuss character & virtue as "risible" concepts, noblesse oblige & elite education, nobility as intention vs status, "The Battle of Maldon" poem & its lessons, postmodernism & postmodernity, the failure of elite universities, effective altruism & Sam Bankman-Fried, Elon Musk & hubris, meritocracy & institutional change, Nietzsche's master-slave morality, Tolkien's models of nobility, Vajrayana Buddhism's life-affirming approach, software engineers eating the world, meta-rationality & the tech industry, new institutions, visions for a more playful & connected future, and much more.

Episode Transcript

"Nobility: table of contents," by David Chapman

"Ofermöd," by David Chapman

"You should be a God-Emperor," by David Chapman

Meaningness, by David Chapman

"Software engineers are eating the world," by David Chapman

"Why Software Is Eating the World," by Marc Andreessen

David Chapman writes and speaks about understanding meaning, purpose, and culture through resolving fundamental, unthought emotional stances that can make us miserable; leveling up technical work by going beyond formal rationality; Vajrayana, the life-affirming branch of Buddhism offering a vaster, brighter, freer way of seeing, feeling, and acting; and artificial intelligence (he has a PhD in it).

Jim talks with Thomas Schindler about heliogenic civilization as a vision for a regenerative future. They discuss the current multipolar trap shitshow of global civilization, M3 money supply & GDP growth requirements, the doubling of energy demand, exit to planet as an alternative to traditional business exits, biomimicry & biological approaches to manufacturing, solar energy as a fusion reactor, nature's material production vs human industrial production, construction systems using earth blocks & natural materials, bioregional self-sufficiency, feminine scaling vs traditional growth models, the Oslo Project as an inverse Manhattan Project, deep ecology & Arne Næss's philosophy, governance structures, education systems as symptoms of industry, coordination among farmers in Kenya, project governance & preventing OpenAI syndrome, Bernard Lietaer's alternative currency experiment, biological computing possibilities, solar energy & hydrogen electrolysis, ocean floor mining & environmental impacts, copper vs aluminum for electrical transmission, material constraints on renewable energy transition, and much more.

Episode Transcript

Thomas Schindler's website

In service of Life. | Thomas Schindler's Substack

Project MIRACLE

Auroville Earth Institute

Carbon Crusher

Bind-X

Thomas is co-founder of delodi.net, a mission-driven software studio and the engine behind the not-for-profit initiatives MOTHERLAND, GITA, IRM, and Project MIRACLE. The throughline of his work lies in reimagining how societies generate value—shifting from extractive models to regenerative, life-centered systems that empower local communities. He’s particularly focused on helogenic civilization frameworks, bio-regional material commons, infrastructures of generosity, systemic change methodologies, and the intersections of technology, culture, and ecology. Motivated by the conviction that aligning collective creativity, open protocols, and local agency is essential to address today’s ecological and existential challenges, he writes, speaks, convenes and assemblies to catalyze these conversations and collaborations.

Jim talks with Anders Indset about his book The Singularity Paradox: Bridging the Gap Between Humanity and AI, co-authored with Florian Neutkart. They discuss the "final narcissistic injury of humankind," Freud's three historical narcissistic injuries, machine consciousness vs human consciousness, the "undead" state, human cognitive limitations, game theory dynamics & multipolar traps, Artificial Human Intelligence vs AGI/ASI approaches, consciousness preservation, chess AI & human cognition, coevolutionary dynamics between AHI & AGI/ASI, "playing to win" vs "playing to become," organizational design for anticipatory leadership, trust & friction as progress drivers, the three pillars of forging & investment & efficiency, reactive vs reflective societies, technical hygiene, "zombie apocalypse" scenarios, the role of agency, questions of identity & authenticity in an AI world, and much more.

Episode Transcript

Wild Knowledge: Outthink the Revolution, by Anders Indset

The Quantum Economy: Saving the Mensch with Humanistic Capitalism, by Anders Indset

The Viking Code: The Art and Science of Norwegian Success, by Anders Indset

Ex Machina: The God Experiment, by Anders Indset and Florian Neukart

The Singularity Paradox: Bridging the Gap Between Humanity and AI, by Anders Indset and Florian Neukart

Against Empathy: The Case for Rational Compassion, by Paul Bloom

The Beginning of Infinity, by David Deutsch

Anders Indset is a business philosopher and author of four Spiegel bestsellers, with works translated into over ten languages. He has been recognized by Thinkers50 as one of the most influential thinkers in technology, economy, and leadership. In addition to writing books including The Quantum Economy, Ex Machina, and his newest title, The Singularity Paradox, the Norwegian-born polymath is also Chairman of the Njordis Group, a driving force behind initiatives like the Quantum Economy, and a deep-tech investor. He is a sought-after speaker at conferences such as the World Economic Forum, the Global HR Summit, and the Mobile World Congress.

Jim talks with J. Doyne Farmer about his book Making Sense of Chaos: A Better Economics for a Better World. They discuss deterministic chaos & strange attractors, how chaos makes time possible, bounded rationality, economic equilibrium & Nash equilibrium, traditional economics' failures, standard economic theory basics, "as if" vs "as is" approaches, heterogeneity in economic systems, agent-based modeling & its critiques, the "metabolism of civilization" analogy, financial markets as an ecology of strategies, the Prediction Company experience, climate economics, weather forecasting as an analogy for economic forecasting, energy investment modeling, technology cost curves & climate change solutions, the vision of a "conscious civilization," and much more.

Episode Transcript

Making Sense of Chaos: A Better Economics for a Better World, by J. Doyne Farmer

The Eudaemonic Pie, by Thomas A. Bass

A Vast Machine: Computer Models, Climate Data, and the Politics of Global Warming, by Paul N. Edwards

J. Doyne Farmer is Director of the Complexity Economics programme at the Institute for New Economic Thinking and Baillie Gifford Professor of Complex Systems Science at the Smith School of Enterprise and the Environment, University of Oxford. He is also External Professor at the Santa Fe Institute and CEO and Chief Scientist at Macrocosm. His current research is in economics, including agent-based modeling, financial instability and technological progress. He was a founder of Prediction Company, a quantitative automated trading firm that was sold to UBS in 2006. His past research includes complex systems, dynamical systems theory, time series analysis and theoretical biology. His book, Making Sense of Chaos: A Better Economics for a Better World, was published in 2024.

Jim talks with Samuel Arbesman about the ideas in his book The Magic of Code: How Digital Language Created and Connects Our World—and Shapes Our Future. They discuss Sam's motivation for writing the book, the wondering vs. utilitarian stances toward computing, early personal computing experiences, scale in programming, AI as a "hinge of history" moment, the democratization of code through AI tools, the dual nature of code as text & action, analogies between code & magic/mysticism, HyperCard as an early programming tool, the evolution of web development & protocols, layers of abstraction in computing, code golf, imperative vs. functional languages, recursion in programming, tools for thought & note-taking software, numeric modeling & world simulation, agent-based modeling & artificial life, the simulation hypothesis, research into "glitches in the matrix," and much more.

Episode Transcript

Overcomplicated: Technology at the Limits of Comprehension, by Samuel Arbesman

The Half-Life of Facts: Why Everything We Know Has an Expiration Date, by Samuel Arbesman

The Magic of Code: How Digital Language Created and Connects Our World—and Shapes Our Future, by Samuel Arbesman

The Orthogonal Bet podcast

"As We May Think," by Vannevar Bush

Structure and Interpretation of Computer Programs, by Harold Abelson, Gerald Jay Sussman, Martin Henz, Tobias Wringstad

The Art of Computer Programming, by Donald E. Knuth

Network Wars

Numerical Recipes: The Art of Scientific Computing

Samuel Arbesman is Scientist in Residence at Lux Capital. In addition, he is an xLab senior fellow at Case Western Reserve University’s Weatherhead School of Management and a research fellow at the Long Now Foundation. He is the author of The Magic of Code, Overcomplicated, and The Half-Life of Facts, and his writing has appeared in such places as the New York Times, Wall Street Journal, The Atlantic, and Wired, where he was previously a contributing writer. He lives in Cleveland with his family. The first computer he used was a Commodore VIC-20.