In this episode of the LifeLong Customer podcast, we sit down with Bridgette Ferraro, CEO at iCopy. Join us as Bridgette shares her journey in the niche industry of records retrieval and how iCopy has become a leader in the field. Discover the unique intersection of medical, legal, and technology that defines records retrieval and the pivotal role it plays in litigation and pre-litigation processes.
As a growth strategist, Bridgette dives into her strategies for scaling and overcoming challenges in a high-growth company. She emphasizes the importance of embracing risk, breaking old habits, and staying connected to the "why" of your business.
We also explore Bridgette's passion for LinkedIn and how it has revolutionized professional networking and development. Learn how LinkedIn groups and content sharing have become valuable resources for Bridgette in her personal and professional growth.
Discover the lessons learned and insights gained from navigating the curveballs thrown by the pandemic and transitioning iCopy to a predominantly remote work model. Bridgette shares her advice for CEOs and offers valuable tips for achieving work-life balance by delegating and outsourcing tasks.
Tune in to this episode for inspiring stories, practical advice, and a fresh perspective on growth, adaptation, and success in the business world.