Most things in life are either memorable or forgettable. 

Which one is your hotel?

How can you stand out from the crowd and be memorable?

Bashar Wali, the Founder and CEO of This Assembly & Practice Hospitality, has some great insights on how independent Hoteliers can stand out. He joins the show to talk about:

• How a good internal culture is the key to providing great guest experiences
• The importance of being a "memorable" hotel (and how you can be memorable)
• Why being "you", having a thing that you own, and being unapologetic about it, is the way to stand out
• His infatuation with water pressure
• Why hospitality isn't rocket science 
• How emotional intelligence is important for providing a "luxury" experience. 

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info, head to: https://themodernhotelier.com/episode/22

Peter Gould, CEO of RendezVerse, joins the show to talk about how the Metaverse will impact the future of hotels and events.

In this episode you'll discover:

• The impact the metaverse can have on event planning 
• How virtual reality can help make travel more green
• Why hotels won't have websites in 10 years
• Why finding great new places is a challenge facing hospitality

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info, head to: https://themodernhotelier.com/episode/21

How do you up your game as a hotelier?

Bruce Jordan is known as the MJ of hotels. He's the managing partner of Hotel Guest Management and specializes in turning around underperforming properties. This week he joins the show to share some of his insights with us.

In this episode you'll discover:

• Why it's important to take every opportunity to learn
• How you can set the standard for your employees
• Some ways you can use marketing to increase your revenue
• Why it pays off to think outside the box

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more, head to: https://themodernhotelier.com/episode/20

What is the ONE thing that you need to focus on as a

Josiah Mckenzie believes it's hotel operations. When you get the operations right...

• Marketing becomes easier
• Sales become easier
• Staffing becomes easier

Josiah joins the show to talk about hotel operations as the holistic approach to running a successful hospitality business. 

In this episode you'll discover:

• Why there has never been a better time to be in the hospitality industry
• How operations can unlock value 
• Why we might be in the rebirth of hospitality right now
• Why increasing technology may make the human element more valuable than ever

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more head to: https://themodernhotelier.com/episode/19

Are you telling a story with your hotel? Your brand? Your marketing? 

Humans are wired to understand and connect with stories. If you're not weaving storytelling into your messaging you may be missing out.

Regitse Rosenvinge joins us from Denmark to talk about the importance of storytelling, how it attracts customers, makes them feel safe, and creates brand loyalty. Regitse is communications and social media consultant for hospitality brands and hotels. We also talk about the difference between US and European hospitality and the challenges facing each right now. 

In this episode you'll discover:

• Why it's important to utilize storytelling in your messaging
• The differences between US and European hospitality and service
• David's biggest pet peeves

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more head to: https://themodernhotelier.com/episode/18

This week we talk marketing with Alan Young who is the President and Co-Founder of Puzzle Partner, who are experts in content marketing for B2B Hotel and Travel Tech companies.

In this episode you'll discover:

• Why you need to focus on what you're good at, to provide value to your target
• The importance of simplifying your messaging, especially as hospitality tech companies.
• People want personalization more than ever, we need to provided our customers with choice. 

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/17

Do you think data is "sexy"? 

Do you know how to drive revenue through understanding the data and utilizing technology?

Well, our guest today, Gaurav "GB" Sharma definitely does. GB is the Executive VP of EOS Hospitality, he's a self-proclaimed data nerd, and he has extensive experience driving revenue through technology for hotels. Previous to EOS, he was the CRO at The Impulsive Group and served as the VP of Revenue & Distribution in multiple different regions for Highgate. We're excited for you to get to know GB and pick up some insights on how to generate more revenue through technology.

In this episode you'll discover:

• How understanding data can be exciting and extremely important in understanding how to generate revenue.
• Why folks in the Hospitality Industry need to learn from each other when it comes to technology.
• The importance of understanding storytelling and weaving it through digital messaging. 

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/16

Like it or not online reviews are an important part of your properties' online presence. 

But how do you make sure you get good reviews?

And what do you do with negative reviews? Do you avoid them? Ignore them? 

Or do you take that feedback and information to improve your guest experience?

Our guest today says that feedback is a gift. 

Adele Gutman is a Hospitality Culture, CX and Guest Experience Expert. She currently is the Host of the Get Great Guest Reviews podcast and formerly was the Vice President of Sales, Marketing, and Revenue at the Library Hotel Collection. While at the Library Hotel Collection they had the highest guest satisfaction in the world. She knows a thing or two about getting great guest reviews and shares her expertise on how to improve guest satisfaction. We think you'll learn a lot from this one!

In this episode you'll discover:

• Why making sure your online presence accurately reflects what guests can expect is critical. 
• The importance of actually solving problems to help your team
• Why feedback is a gift
• The mindset that is the biggest challenge to hospitality currently
• How to work with your team to come up with solutions and generate buy-in

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and links head to: https://themodernhotelier.com/episode/15

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.

You ever wish you could control the weather? Make the rain hold off until after your beach trip? You might not be able to prevent bad weather, but one company believes that you shouldn't have to pay for it.

The winner of ILC's Growth round is Sensible Weather. Sensible Weather is a climate risk technology company that de-risks weather for both travel partners and consumers. They offer a partner-branded Weather Guarantee service that automatically reimburses travelers when bad weather impacts their in-trip experience. Through proprietary climate data and risk analytics platform, they can calculate Weather Guarantee pricing in real time, generating new revenue for partners and enhanced experiences for travelers. Sensible believes that bad weather isn't something you should have to pay for. 

In this episode you'll discover:

• Why you shouldn't have to pay for pad weather
• How constraints help companies do better
• How bad weather insurance works
• How to create a great work culture

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/14

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.

Have you ever been traveling or in a new city and you just can't decide where you should eat? Or have you ever gotten a bad recommendation from a friend? Maybe it's their favorite spot, but it's just not really your vibe?

Sure, you can check the google reviews and ratings, but how can you be sure to find a place that you will actually enjoy?

What if there was an app our there that took your personal preferences, taste tests, and reviews into consideration to recommend places it knows you'll enjoy? Maybe even help you find your new favorite place?

Well, good news! The winner of Indie Cultivate's seed round is the Course Restaurant Guide. The founder and CEO, Josh Sapienza joins us to tell us how they have designed the app and taken more time to make sure they can serve you better, hopefully guiding you to your new favorite spot.

In this episode you'll discover:

• The idea behind the Course Restaurant Guide
• The importance of taking time to get to know your guest
• Why you need to get a mentor
• The experiences and failures of launching companies and apps

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/13