Today on the show, we welcome Austin Petersmith, Founder and CEO of Capiche. Capiche is a startup that aims to bring transparency and trusted reviews to the world of enterprise software. The SaaS industry has blossomed in recent years with dozens of tools being used across productivity, communication, databases and DevOps. In this episode, Austin gives an overview of how the modern software as a service (SaaS) industry was born and what’s coming down the pike. We hear the gap in the enterprise software customer experience that Capiche aims to fulfill and what the benefits are of having a communal space that fosters a mentality of users-helping-users. We also discuss the range of software available to us today and how the traditional top-down decision-making power within these structures is stretching across all employees into the hands of the individual. With more and more people settling into remote work during the coronavirus lockdowns, we explore the importance of having trust within organizations and why this is the most important leadership quality that needs to be practiced, right now.

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