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Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively.

• Retention is revenue – keeping existing clients should be valued as much as acquiring new ones
• When property managers feel supported, they stay longer and provide better service to clients
• A good people leader prevents the constant churn of both clients and staff
• Operations managers may be more valuable than BDMs in some business stages
• People leaders handle process improvements, staff support, training, and client retention tasks
• Annual investor audits are a crucial retention tool that operations managers can implement
• Operations managers allow business owners to focus on growth or step back from day-to-day operations

If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode.

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This podcast is kindly sponsored by The Associates Co. 

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

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