
Sign up to save your podcasts
Or
Send us a text
Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively.
• Retention is revenue – keeping existing clients should be valued as much as acquiring new ones
• When property managers feel supported, they stay longer and provide better service to clients
• A good people leader prevents the constant churn of both clients and staff
• Operations managers may be more valuable than BDMs in some business stages
• People leaders handle process improvements, staff support, training, and client retention tasks
• Annual investor audits are a crucial retention tool that operations managers can implement
• Operations managers allow business owners to focus on growth or step back from day-to-day operations
If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by Property Insurance Plus.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their Support the show
Send us a text
Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively.
• Retention is revenue – keeping existing clients should be valued as much as acquiring new ones
• When property managers feel supported, they stay longer and provide better service to clients
• A good people leader prevents the constant churn of both clients and staff
• Operations managers may be more valuable than BDMs in some business stages
• People leaders handle process improvements, staff support, training, and client retention tasks
• Annual investor audits are a crucial retention tool that operations managers can implement
• Operations managers allow business owners to focus on growth or step back from day-to-day operations
If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by Property Insurance Plus.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their Support the show
71 Listeners
71 Listeners
22 Listeners
22 Listeners
46 Listeners
55 Listeners
12 Listeners
6 Listeners
9 Listeners
207 Listeners
8 Listeners
7 Listeners
4 Listeners
3 Listeners
9 Listeners