96% of dental office managers have no real training or background in management. That’s because many are promoted from within and parachuted into the role without formal preparation. In this fifth episode of the Office Manager Mastery series, Dr. Grant Stucki welcomes back Dr. Roger Levin, CEO of Levin Group, to break down what it takes to develop a high-performing office manager and practice. Dr. Levin introduces the “office manager pyramid,” a clear framework that outlines the progression from managing daily processes to leading teams and driving strategic growth. He explains how mastering systems, numbers, and people creates the foundation for reaching the highest level: a Level 10 office manager who can fully oversee non-clinical operations. When this role is developed effectively, surgeons gain the freedom to focus on patient care while the practice continues to grow. Listen in to learn how building toward a Level 10 office manager can transform your entire dental practice!

Key Points From This Episode:

• Introduction to the Office Manager Mastery series and its purpose.
• 96% of office managers lack formal management training or experience.
• Why the office manager should function as COO of all non-clinical activity.
• The office manager pyramid as a model for role development.
• Level 1, functional: processes, daily tasks, and getting through the day effectively.
• Tracking production numbers and KPIs to guide performance and decisions.
• Systems must be built, tested, and improved to drive consistency.
• Level 2, people: managing people and leading the full team.
• Building culture must be intentional, with a focus on positivity and leadership.
• Level 3, strategic thinking: introduces strategic thinking and long-term growth.
• Why increasing production every year is essential to keep up with inflation and avoid decline.
• Defining a five-year vision to guide practice growth.
• Level 10 office manager: allows surgeons to focus on patients while the practice runs.

Links Mentioned in Today’s Episode:

Dr. Roger Levin — https://www.linkedin.com/in/roger-levin-69ab744/

Dr. Roger Levin email — [email protected]

Levin Group — https://levingroup.com/

Office Manager Practice Mastery Program — https://levingroup.com/office-manager-practice-mastery-program/

‘The Positive Practice’ by Dr. Roger Levin — https://jada.ada.org/article/S0002-8177(15)01096-X/abstract

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ 

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/ 

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — [email protected]

Dr. Grant Stucki Phone — 720-441-6059