00:00 - Intro....by Jarred?

02:35 - What is a Standard Operating Procedure (SOP)?

07:34 - The root of the word "decide".

17:18 - When people do their own thing in a service business, they are incentivized to cover up their mistakes.

21:07 - Collective intelligence

24:00 - Step 1: Gain control of CYA levels.

27:20 - Step 2: Create an LSI floor (foundation) with calcium hardness, and a ceiling with total alkalinity.

34:23 - Step 3: Write down your clearly-defined SOP for chemistry and behaviors. Written down processes, such as using a measuring cup and diluting acid, using a thermometer when you test water, etc.

36:08 - Step 4: Purge and remove contaminants. Decide to remove non-living organics and phosphates from the water.

38:54 - Step 5: Track it. Without documentation, it makes it harder to notice deviations from the baseline.

41:46 - Benefits of standardization: Brand benefits

43:39 - Benefits of standardization: Personnel substitutions are easier

45:57 - Benefits of standardization: Problems will stand out sooner

47:17 - Benefits of standardization: Collective intelligence

47:58 - Benefits of standardization: Reduced employee turnover

48:52 - Benefits of standardization: Better forecasting, which in turn allows for bulk purchasing discounts

50:11 - Summary - Thank you for listening!

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