July 17, 2023

The Power of the First Phone Call

36 minutes

We welcome Kris Baird to the MGMA Insights podcast. Kris is the president and CEO of Baird Group.

She's here today to talk about the power of the first call and provide best practices for converting call-ins to patients.

Sources:

White paper: https://baird-group.com/mystery-shopping-research/

Kris Baird: https://www.linkedin.com/in/krisbaird/

Baird Group: https://baird-group.com/

Baird Group Blog: https://baird-group.com/blog/

Sponsors:

MGMA DataDive:

It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets!

The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties.

With this valuable data you can...

• Attract and retain the highest-quality providers

• Drive more revenue through productivity

• And keep costs contained

Learn more by visiting mgma.com/datadive

CareAllies:

Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care.

Resources:

Ask an Advisor: www.mgma.com/ask-an-advisor

MGMA Membership: www.mgma.com/membership

MGMA Advocacy: www.mgma.com/advocacy

MGMA Consulting: www.mgma.com/consulting/overview

Mentorship Program: www.mgma.com/membership/landing…rogram-application

If you would like additional tools and resources related to medical practice leadership email us at [email protected].

Thank you again for taking the time to listen to MGMA’s podcast network. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience.

This episode is brought to you by Greenway Health.

Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR.

Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.

To learn more about Greenway Health and Novare, visit greenwayhealth.com.

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