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Chris Voss's YouTube Channel – https://www.youtube.com/ ⁨@NegotiationMastery⁩

Chris Voss On Instagram – https://www.instagram.com/thefbinegotiator/

Chris Voss joins James Smith for a masterclass on the psychology of negotiation, trust, and getting what you want without ever splitting the difference. A former FBI hostage negotiator and the bestselling author of Never Split the Difference, Voss breaks down why most people negotiate badly, how loss aversion quietly runs the room, and why the goal is never to win the moment but to build something that lasts.

He explains:

◼️ Why splitting the difference leaves everyone feeling cheated

◼️ How to catch a liar off guard and then get them to tell the truth

◼️ Why predictability, not charm, is what actually builds trust

◼️ The grocery store move that turns a stranger into an ally

◼️ Why walking away only works when you genuinely mean it

Chapters:

00:00 The Problem With Splitting the Difference

02:23 Why We Overreact to Loss

03:26 The Emotions You're Born With

03:59 Loss Aversion, Jiu Jitsu and the Submission

05:20 Catching Liars in Their Own Web

06:14 How a Polygraph Really Works

08:01 Shu Ha Ri and the Art of Mastery

10:34 Sending Students Into the Wild to Practice

11:15 The Three Commodities in Every Negotiation

12:36 The Broccoli Sprouts Masterclass

13:30 Priming and the Power of Pattern Interrupt

15:10 Why Using Someone's Name Defuses Violence

18:33 The Hardest Part Isn't Catching the Lie

20:25 Short Term Loss vs The Loss That Kills You

22:32 Why Entrepreneurs Make Weak Negotiators

23:18 How to Actually Ask Your Boss for a Raise

26:03 The Hidden Power of Deference

27:21 The Sales Tricks That Have Been Weaponised

29:49 Why Honest Sellers Win More Deals

31:33 Predictability Is Trust in Disguise

33:15 Inside the Black Swan Community

35:47 Buying a Car With Empathy Instead of Ego

37:19 Is Walking Away a Skill or a Bluff?

40:29 Relationships Are Ongoing Negotiations

42:17 Never Be So Sure You'd Miss Something Better

44:50 Cadence, Silence and Sounding Important

46:08 Using Humour to Disarm a Cold Room

48:25 Deactivating Fear Instead of Fighting It

50:10 Negotiation, Dating and the Renewals Process

52:11 Should You Ever Touch During a Negotiation?

53:13 Where to Start If You Want to Get Good

55:35 The 48 Hour Challenge That Will Change Your Day

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