July 03, 2024

The Role of the HUMAN in AI

41 minutes

In this episode of AI-volution: Redefining HR, Mercer Global HR Transformation COE, Emily Liddle, and Mercer AI Products Sales Leader - EU and UK, David Osborne, discuss their perspectives on the impact of AI on the HR function. They share insights from their conversations with clients and highlight the challenges organizations face in adopting AI. The majority of companies are not ready for AI implementation, both in terms of technology infrastructure and skills. Only about 10% of organizations feel prepared for AI; companies struggle with attracting and retaining individuals with the necessary AI skills. Two use cases of AI in HR are brought up in the episode: generative AI for policy harmonization in M&A processes and AI tools for skills mapping and career path recommendations. The two delve into the future of AI in HR and the potential impact on recruitment, hiring, and skills assessment. They further talk about the role of AI in coaching and people management, as well as the ethical considerations of AI. They wrap up by discussing the challenges of data readiness and integration; human involvement is essential in the AI process. Follow Emily and David on LinkedIn to learn more from them.

Takeaways:

The majority of organizations are not ready for AI implementation in the HR function.

Companies struggle with attracting and retaining individuals with AI skills.

Generative AI can be used for policy harmonization in M&A processes, saving time and effort.

AI tools can help map skills and recommend career paths, facilitating lateral movement within organizations. AI tooling will play a significant role in recruitment and hiring processes, with a focus on context and skill assessment.

AI can assist in generating executive summaries of CVs and provide targeted assessments of candidates.

Skills assessment will see an increase in the use of AI.

The role of HR professionals in implementing AI is crucial, as they need to ensure data readiness, integration, and ethical use of AI.

Human involvement and the role of people managers remain essential in the AI-driven HR landscape.

...more