Tony Sternberg launched ProsperStack with a post-cancellation survey. Only 2% responded. That's when he realized his entire approach to SaaS retention and SaaS churn was wrong.
Discover how Tony rebuilt ProsperStack as an embedded cancellation flow for real-time SaaS retention, achieving churn reduction by intercepting 100% of cancel actions at the moment they happen.
Tony is the co-founder of ProsperStack, which fights SaaS churn through smarter cancellation flows. His SaaS retention tool intercepts active churn at scale.
๐ Post-cancellation surveys miss most SaaS retention data: ProsperStack's email survey captured only 2% - reaching customers after SaaS churn happens is too late.๐ ๏ธ Embed your SaaS retention tool inside the churn moment: By becoming the cancel flow, ProsperStack intercepted 100% of actions for real churn reduction.๐ฐ Price based on SaaS retention value, not self-doubt: Tony raised pricing from $29 to $200 after realizing customers got 3-10x returns on spend.๐ค Video outreach outperforms cold email for SaaS retention sales: Personalized 30-second demos drove 90% of new business for ProsperStack.๐ฏ Set up vesting from day one to protect against departures: Four-year vesting with a one-year cliff made a co-founder's exit clean and amicable.IntroductionWhat ProsperStack does for SaaS retentionRevenue, customers, and team sizeHow the SaaS churn reduction idea was bornThe first MVP - a post-cancellation surveyRealizing 2% engagement killed SaaS retentionRebuilding as an embedded cancellation flowHow the SaaS retention flow worksWhy self-serve didn't workSwitching to demo-based salesPersonalized video for SaaS churn outreachActive churn vs passive churnRaising pricing from $29 to $200Handling a co-founder departureLightning roundFull show notes: https://saasclub.io/309Join 5,000+ SaaS founders: https://saasclub.io/email